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ServiceNow System Administrator

Company: Christus Health
Location: Irving
Posted on: May 16, 2018

Job Description:

DescriptionPOSITION SUMMARYThe ServiceNow System Administer role is a collaborative role requiring continuous interaction with Multiple internal and external stakeholders related to configuration, testing, implementation and overall stakeholder satisfaction. MAJOR RESPONSIBILITIESDemonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release managementDemonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service PortalExperience Integrating ServiceNow with third-party toolsEffectively analyze and problem solving skillsAbility to work directly with internal (IM) and external clientsCollaborate effectively to develop solutions and handle general updates and configuration changes/requestsIdentify system deficiencies and recommend solutionsEnsure the latest release of the ServiceNow application is implemented in a timely manner with minimal or no disruptionEnsure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducibleWork closely with the PMO to ensure appropriate project documentation is available for each new initiative or enhancementCreate and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshootingIn depth knowledge of ServiceNow to configure and recommend configuration changes to improve system stability and performanceAssist with IT projects as neededRequirementsPOSITION QUALIFICATIONSA. Education/SkillsBachelor's degree in Computer Science or equivalent experience requiredB. Experience3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environmentHands-on experience integrating ServiceNow with external systemsSolid knowledge of JavaScript, HTML, CSSC. Licenses, Registrations, or CertificationsServiceNow Certified Administrator

Keywords: Christus Health, Irving, ServiceNow System Administrator, IT / Software / Systems, Irving, Texas

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