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Technical Writer

Company: Collabera
Location: Irving
Posted on: October 10, 2018

Job Description:

Must Haves:? ticketing system experience (minimum of 3 years)? technical writing (minimum of 5 years)? knowledge management (minimum of 5 years)? Document Design ? Content Management ? Microsoft Office Suite? SharepointNice to Haves:ServiceNow is the current ticketing system is is highly preferred!Day to Day:? Candidate will be responsible for taking knowledge articles from Remedy and moving them over to the new ServiceNow platform. Work with business owners/departments to gather requirements to create and publish articles to be used by the Service Desk. Must be able to work in a fast-paced environment and be a self-starter.? Create, edit, improves and proofreads documents used for process and procedures as well as how to documents to be used by end users and the Service Desk.? Manages timelines for document creation, review and approvals for publishing? Establish a review schedule where every document is reviewed at least annually? Create and update FAQs and step-by-step instructions? Create, edit and distribute for approval policy, procedures and work instructions following ITIL best practices? Develop standardized documentation guidelines to create, edit and publish? Collaborate with Subject Matter Experts to write and document processes and procedures to be added to procedure manualEDI, Content Management, ITIL, Management, STE, Remedy

Keywords: Collabera, Irving , Technical Writer, IT / Software / Systems , Irving, Texas

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