IrvingRecruiter
the smart solution for Irving jobs

Technical Account Manager

Company: Microsoft Corporation
Location: Irving
Posted on: February 13, 2019

Job Description:

Microsoft Digital, Services, and Success With 23,200+ employees globally, Microsoft Digital, Services, and Success is one of the company's largest groups, serving customers in 191 countries and 46 languages. Simply put, we help customers and partners get the most out of their technology investments by delivering their voices back to our business groups to make our technology even better-and by accelerating their transformation journeys to become digital businesses. For more information, visit www.aka.ms/LearnAboutDigitalTransformation . **Responsibilities** LOCATION: Norfolk, VA The Microsoft Public Sector Services DOD team is looking for an exceptional business and technical leader to perform the role of a Technical Account Manager (TAM), responsible for managing DoD major DoD accounts. As a Technical Account Manager (TAM) you are a key advisor to Microsoft's Premier and Unified Support customers, managing Support Services that are aligned to your customer's business priorities in order to maximize the value of their Microsoft investment, and accelerate their digital transformation. Responsibilities The TAM is the primary front-line customer facing support role within the Microsoft Services organization, and is responsible for the overall growth, quality, and satisfaction of the customer's support services relationship. This role offers an opportunity to be front and center with our customers supporting them in their digital transformation, while accelerating your career by driving business impact. Key Accountabilities include: CUSTOMER - Creates a strategic support relationship with key stakeholders within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders as well as technology professionals, to enable quality service delivery. TAMs focus on understanding the customer business and IT objectives in order to develop and manage the delivery of a comprehensive service delivery plan to enable customers to successfully operate, and consume, and hence realize the of value of Microsoft products and cloud services. The TAM must be a change agent by articulating the case for change and helping our customers evolve their IT maturity, drive productive use of Microsoft products, and enable and support IT to make the business more effective. BUSINESS - The TAM is responsible for sustainable growth through routinely partnering with Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft's legal, fiscal and personnel policies. DELIVERY - The TAM must be proficient in understanding the Premier and Unified Support Services portfolio and be able to articulate the value of these services to our customers. The TAM will partner with our customers to ascertain their business and IT priorities in order to set a long-term strategy for service delivery that aligns to those objectives. The TAM must be literate and conversant on the Microsoft technology, methodology, and procedures for its application. The TAM is responsible for excellent delivery of services across the entire support lifecycle, including Service Delivery Planning, Cloud consumption and usage, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services. LEADERSHIP - This role requires strong communication skills and imaginative, bold thinking in all situations, as well as display executive presence and confidence. The TAM must be able to show leadership in supporting teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions. Education, Key Experiences, Skills and Knowledge: * Proven experience in an Enterprise support environment with a strong understanding of corporate and public sector customer support needs. * Consistently demonstrates strong organizational, communication, project management, change management, and problem-solving skills. * Leads team orchestration to ensure support delivery needs for customers are met. * Bachelor's degree preferred. * The position will require regional travel to customer sites. The successful candidate must be a U.S. Citizen, hold an active US Government Security Clearance. The selected candidate must be able to start within 30 days of offer acceptance. This job will be located in Norfolk, VA. **Qualifications** Education, Key Experiences, Skills and Knowledge: * 5 plus years experience in an Enterprise support environment with a strong understanding of corporate and public sector customer support needs. * Consistently demonstrates strong organizational, communication, project management, change management, and problem-solving skills. * Leads team orchestration to ensure support delivery needs for customers are met. * Bachelor's degree preferred. The successful candidate must have an active U.S. Government Top Secret Security Clearance and be able to obtain a U.S. Government security clearance at the level sought by our customers when required for the role. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest . Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Irving , Technical Account Manager, IT / Software / Systems , Irving, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Java Full Stack Developer
Description: ASAP Solutions is seeking candidates for a direct client to fill a long term contract position for a Java FullStack Developer in Plano, TX.
Company: ASAP Staffing
Location: Plano
Posted on: 02/16/2019

Technology Lead / Java Lead
Description: Job Title Technology Lead Work Location Reporting Address Richardson, TX Duration: 6 Months Mandatory Skills: Java/JEE, Spring, Struts, EJB,
Company: Mindlance
Location: Richardson
Posted on: 02/16/2019

Fiber Shop Assistant
Description: Purpose: The Fiber Shop Assistant is responsible for inbound quality control of fiber hardware and to assist Engineering in assembling outbound fiber packages. Essential Duties/Responsibilities: ul (more...)
Company: NEP Group
Location: Grapevine
Posted on: 02/16/2019


Java Developer with Hadoop
Description: Strong Java Developer with a backend exposure Oracle/RDBMS - Good backend experience-
Company: Caprus IT Inc.
Location: Plano
Posted on: 02/16/2019

Java/Kafka/Python Developer
Description: Position JavaKafkaPython Developer Location DallasIrving, TX Must be on site Interview Process Skype JavaKafkaPython
Company: Validity Green Inc
Location: Dallas
Posted on: 02/16/2019

Manager, IT System Delivery (21740)
Description: Manager, IT System DeliveryJOB PURPOSE: This position manages the daily activities of the application development staff assigns, reviews and directs technical work product defines, designs, prioritizes, (more...)
Company: greyhound
Location: Dallas
Posted on: 02/16/2019

Sr Java Developer - Richardson/Irving, TX - 6 Months
Description: Title : Sr Java Developer br Location : Richardson/Irving, TX br Duration : 6 Months most likely will extend
Company: ASCII Group LLC
Location: Richardson
Posted on: 02/16/2019

Full Stack Java Developer
Description: Around 3- 7 years of experience in developing applications using Java/J2EE- Good knowledge
Company: Wipro Ltd.
Location: Plano
Posted on: 02/16/2019

Technology Lead - US
Description: Infosys Engineering Services Technology Lead- US Security Consultant Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute (more...)
Company: Infosys Technologies Ltd
Location: Plano
Posted on: 02/16/2019

Software Developer I
Description: br br Job Purpose: Contributes on all phases of the development cycle of Securus applications, including: design, development, and QA support for developed components.Responsibilities Essential Duties: (more...)
Company: Securus Technologies
Location: Carrollton
Posted on: 02/16/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Irving RSS job feeds