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Client Services Coordinator

Company: Verizon
Location: Irving
Posted on: August 15, 2019

Job Description:

What you'll be doing...

You will be responsible for assisting the service team in providing core customer service activities to a single technology or customer. After we install a wide range of technologies, the Client Services team is responsible for ensuring customer satisfaction every day. You will be the voice of Verizon and an advocate for your customer as you work to continually improve our service. In this role, a vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented and involve working closely with other functional teams.


  • Supporting network optimization and business continuity activities.
  • Resolving technical incidents and problems that impact customers' service availability with escalation when appropriate.
  • Providing recommendations to resolve problems based on research and analysis of incidents.
  • Producing a variety of reports to monitor the performance of our services.
  • Maintaining communication lines with assigned customer to manage service expectations.
  • Partnering with the account team and other cross-functional teams to meet customer needs.

    What we're looking for...

    You can defuse the situation, isolate the core issue and address the customer's concerns. You are energized by the challenge of working through difficult situations and finding positive outcomes. You enjoy gathering information and understanding the facts of a situation. You bounce back when dealing with challenging people and like solving problems. You are flexible, dependable and work well on a team.

    You'll need to have:

    • Bachelor's degree or one or more years of work experience.
    • Experience with the Microsoft Office product suite.
    • Experience working with customers and vendors.

      Even better if you have:

      • A degree.
      • Telecommunications or related experience and knowledge of typical products and services.
      • Technical certifications including Cisco and ITIL v3, or the willingness and ability to obtain.

        When you join Verizon...

        You'll have the power to go beyond - doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far.

        Equal Employment Opportunity

        We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon, Irving , Client Services Coordinator, IT / Software / Systems , Irving, Texas

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