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Technical Support Analyst

Company: Xoriant Corporation
Location: Irving
Posted on: September 15, 2019

Job Description:

Required Skills

  • Symantec tools exp is must, although CITI will provide training on Symantec tools in start.
  • Need someone who can handle high volume of ticket flow(200-300/week) , Good exp. with troubleshooting, Helpdesk, tickets systems .
  • Strong with customer service, technical support ,understand technology , have patience as because product cause so much trouble to customer, Need to interact with user/ vendor over call and webex.
  • Experience with MS office (Excel, Macros) /SharePoint
  • ServiceNow tools nice to have - provided by Dice

Keywords: Xoriant Corporation, Irving , Technical Support Analyst, IT / Software / Systems , Irving, Texas

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