CSR - Dept. III - CU3B00
Company: Sms Infocomm Corporation
Location: Grapevine
Posted on: April 2, 2026
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Job Description:
Description Summary The successful candidate will be responsible
for managing all aspects of processing update requests, receiving
discrepant material, and ensuring timely response to
internal/external customers’ requests to achieve customer
satisfaction goals. Essential duties and Responsibilities include
the following. Other Duties not listed may be assigned. Daily
Responsibilities % of Job – 55% Assist in the daily aspects of
order processing, fulfillment, receiving, and customer service.
Provide quick and accurate responses to interoffice emails and
emails from customers. Assist in generating reports. Work with
different departments, like receiving, depot, planner and shipping
to fulfill the customer’s requests on timely manner. Provide
estimate delivery time if the request can’t be made on time Other
duties as assigned. Warehouse Efficiencies % of Job –40% Lift and
move trays up to 20 lbs Stand for extended periods Builds and
maintains a work environment that is positive and supported by open
feedback and two-way communication at all levels. Keeps warehouse
organized and clean at all times. Team Building/Leadership % of Job
– 5% Responsible for maintaining a positive work environment while
supporting the company’s culture. Responsible for fostering a
healthy and safe work environment, focusing on the well-being of
all associates. Qualifications Education and/or Experience High
school graduate or equivalent. Should have at least one year of
general office experience. Prefer one to two years of customer
service experience. Intermediate computer experience is required.
Basic electronic device knowledge is required. Essential Skills:
Works well with a team and exhibits effective communication skills
essential to providing instructions and suggestions about order
processing flows to all associates including management. Pays close
attention to detail to identify order discrepancies and resolve
issues with variances. Possesses clear knowledge of computer
ordering systems and has ability to navigate and troubleshoot
computer systems as necessary. Needs to be “hands-on” with ambition
and drive to succeed - “Makes things happen”. Goal oriented and
must be accustomed to achieving results through team-work.
Competencies: Shows determination to achieve excellent results
Finds better ways Demands top performance Inspires commitment
Working Conditions Must be able to tolerate moderate to high noise
levels in a warehouse environment. Office and outside environmental
conditions found in the warehouse, hot in the summer, cold in the
winter. Individuals may need to walk for an extensive period of
time while working and walking the facilities; to reach over
shoulder heights; bend or stoop below the waist; repetitive wrist,
hand, or finger movement. SMS InfoComm Corporation is an equal
opportunity employer. Diversity and Inclusion are the foundation of
our culture. Note: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily.
Requirements listed above are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Keywords: Sms Infocomm Corporation, Irving , CSR - Dept. III - CU3B00, Logistics, Transportation & Drivers , Grapevine, Texas
