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Home Mortgage Consumer Collections Specialist

Company: Citizens Bank
Location: Irving
Posted on: December 4, 2019

Job Description:

DescriptionTheHome Mortgage Consumer Collections Specialist will be responsible for:
margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Collect payments onpredefined accounts through problem resolution, servicing and negotiationtechniques. --margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Adhere to policy andcompliance guidelines regarding security of customer information. --Includes Citizens Bank, local, state and federal laws.margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Adhere to systemdocumentation, policies and procedures to ensure accurate operationalreporting. --margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Review account status,advise customer of current status, and request additional information as neededon inbound/outbound calls. --margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Ability to consistentlyand proficiently negotiate payments on accounts within all level stages ofdelinquency within one line of business. --margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Insure operational goalsare met as set by department standards. --margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Achieve a quality scoreas set by department standards. --margin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Adheres to providedschedule.
Qualificationsmargin-left:27.0pt;text-indent:-.25in;mso-list:l5 level1 lfo1;tab-stops:list .5in;background:white;vertical-align:middle"> --Excellent oralcommunications; counseling and persuasion skillsmargin-left:27.0pt;text-indent:-.25in;mso-list:l0 level1 lfo2;tab-stops:list .5in;background:white;vertical-align:middle"> --Knowledge of Fair DebtCollection Practices --margin-left:27.0pt;text-indent:-.25in;mso-list:l7 level1 lfo3;tab-stops:list .5in;background:white;vertical-align:middle"> --Flexibility to adapt tochanging business needs and requirements with a consistent, positive attitudemargin-left:27.0pt;text-indent:-.25in;mso-list:l9 level1 lfo4;tab-stops:list .5in;background:white;vertical-align:middle"> --Excellent data entry andtyping skillsmargin-left:27.0pt;text-indent:-.25in;mso-list:l6 level1 lfo5;tab-stops:list .5in;background:white;vertical-align:middle"> --Math aptitudemargin-left:27.0pt;text-indent:-.25in;mso-list:l1 level1 lfo6;tab-stops:list .5in;background:white;vertical-align:middle"> --Familiarity with theusage of a predictive dialer and automatic call distributormargin-left:27.0pt;text-indent:-.25in;mso-list:l2 level1 lfo7;tab-stops:list .5in;background:white;vertical-align:middle"> --Maintain composure underpressure and in confrontational situations with customermargin-left:27.0pt;text-indent:-.25in;mso-list:l3 level1 lfo8;tab-stops:list .5in;background:white;vertical-align:middle"> --Make independentdecisions and exercise sound judgmentmargin-left:27.0pt;text-indent:-.25in;mso-list:l4 level1 lfo9;tab-stops:list .5in;background:white;vertical-align:middle"> --Organized work habitsmargin-left:27.0pt;text-indent:-.25in;mso-list:l8 level1 lfo10;tab-stops:list .5in;background:white;vertical-align:middle"> --Ability to perform in aproduction environment and meet monthly operational metric goalsmiddle"> Hours & WorkSchedulemiddle"> Hours per Week: -- 40middle"> Work Schedule: -- M-F10AM-7PM
Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.

Keywords: Citizens Bank, Irving , Home Mortgage Consumer Collections Specialist, Other , Irving, Texas

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