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Experience Owner Lead-Credit Card Rewards

Company: USAA
Location: Irving
Posted on: September 10, 2020

Job Description:

Purpose of Job

We are currently seeking a talented Experience Owner Lead-Credit Card Rewards for the San Antonio Home Office II/III, Plano Legacy or Remote.

The Experience Owner Lead is a critical role within credit card rewards team. The individual will be responsible for the day to day oversight and management of the credit card rewards experiences. He/she will partner with and influence multiple teams and stakeholders across a large matrixed organization. We are looking for a results-focused thought leader who has managed credit card loyalty programs at an issuer or a loyalty program provider. The individual will play a critical role in optimizing USAAs credit card loyalty program driving more engagement and spend growth for the portfolio.

The Experience Owner Lead will work collaboratively with internal partners such as list Risk Management, Legal, Information Technology, Operations and External Vendors to manage for successful execution and understands the business performance of the portfolio of experiences and their financial impact on the business.

The Experience Owner Lead is directly accountable to lead, guide, and support the development the strategy for their experience.

Responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled.

Job Requirements

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
https://www.youtube.com/user/usaajobs/videos (https://www.youtube.com/user/usaajobs/videos)

Their responsibilities include:

* Creating the roadmap for business-need outcomes for members and employees * Risk, controls and mitigation strategies through consistency of documenting risk, compliance policies, and procedures for all business activities. * Managing and supporting risk mitigation for existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled. * Accountability for building relationships with suppliers and ensuring all expectations are met through consistent review of agreed upon metrics and service level objectives. * Responsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings. * Leads and manages experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to experience expectations. * Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and/or business deliverables. * Drives and influences key stakeholders towards a unified experience that serves Members, Employees and business needs, aligned to strategic outcomes in compliance with applicable regulatory requirements. * Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; uses data to improve experiences. * Leads Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action. * Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines. * Identifies and manages existing and emerging CoSA and business process risks across all activities and ensures these risks are effectively measured, monitored and controlled. * Understands acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits. * Understands primary regulations commonly applicable to regulated products and services.

Minimum Education:

* Bachelors Degree * 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.

Minimum Experience:

* 8 years of relevant experience in product development, marketing, strategy, digital, process, or user experience design

OR

* Master's Degree and 6 years of relevant experience in product development, marketing, strategy, digital, process or user experience design.

Preferred Experience:

* 5 or more years working in cards and payments industry * 3 or more years working on credit or debit cards rewards for a card issuer or rewards platform provider

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

Keywords: USAA, Irving , Experience Owner Lead-Credit Card Rewards, Other , Irving, Texas

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