Director of Sales Operations

Company: TC Industries Of Canada Company
Location: Irving
Posted on: September 13, 2020

Job Description:

* MUST be located in the Dallas, TX or Palo Alto, CA areas to apply! *

Why BirdEye?

There’s been a fundamental shift in how we buy and sell. Once, business began with an introduction and ended in a transaction. Then came subscriptions and recurring relationships. Now we live in an Experience Economy, where customers are everything.

BirdEye is on a mission to empower businesses to meet, convert, and thrive on customers with passion beyond reason and loyalty to a way of doing business. The world of Customer Experience (CX) is exploding and BirdEye is democratizing access to bring omnichannel CX to every business from main street to the Fortune 500.

We do it for the customers who need the best, the innovators building it for them, and our team building it all. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

Founded in 2012, BirdEye is headquartered in Silicon Valley. In 2019, BirdEye was ranked #1 in Online Reputation Management and #60 in the “100 Best Software Companies” in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

To learn more, please visit: https://birdeye.com

What You'll Do:

BirdEye is looking for a world-class member to lead our Sales Operations team. The Director of Sales Operations will be responsible for driving the organization toward achievement of strategic goals, operational excellence, and achievement of sales targets. You will be a key member of the sales leadership team, providing insights and analysis to guide our overall strategic direction, ensuring business plans that support rapid revenue growth and scalability of our operations. Our ideal candidate possesses a depth of experience building and leveraging data and process to enable rapid growth for SaaS companies.

Responsibilities

Build and conduct analysis for measurement of daily, weekly and monthly KPIs

Provide on-going support for sales leadership across market segmentation

Identify and measure key inputs vital in developing Sales team goals, strategies,

plans, policies and improvement opportunities.

Support operational sales logistics including optimizing resource allocation

across sales teams and measuring progress against revenue target and key

performance indicators.

Implement and enforce processes and tools that will maintain integrity and

accuracy of Salesforce.com data

Run sales compensation planning and delivery

Requirements 5+ years of related experience (i.e. sales operations, finance, BI, sales, or general operations)

Degree in Business or related field from a four-year college or university: MBA preferred

Strategic thinker with the ability to glean insights from processes, data, sales team feedback, industry best practices, continuous personal development, etc. to develop improved strategies

Demonstrated experience, knowledge and expertise within SaaS/Enterprise Software. Startup experience is a plus

Strong acumen and experience with both highly transactional, inbound, inside sales models, and mid-market/Enterprise inside and field sales models

Strong working knowledge of Salesforce.com and other sales productivity tools, including best practices for use, integrations, reporting

Proven record of developing and implementing tactical initiatives that improve sales productivity, conversion rates, and sales team performance

Strong project and program management skills. Consulting background a plus

Intimate knowledge of sales forecasting, pipeline analysis, lead routing and follow-up best practices, outbound lead generation, pricing, contracting, RFPs, proposals, and reporting/analytics

Why You'll Join Us:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so we’re bold, scrappy, and love a good challenge. We’re obsessed with our customers. We put their happiness at the center of every decision, and we view our customers’ weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.

A rich benefits package including medical, dental, and vision

401(k) plan

Stocked kitchen complete with coffee, snacks, and catered lunch every Friday

Monthly team building activities

Abundant opportunities that come with a dynamic and fast-growing organization!

Keywords: TC Industries Of Canada Company, Irving , Director of Sales Operations, Other , Irving, Texas