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JAMF Pro / Apple Systems Management App Support - Assistant Vice President (Irving Texas)

Company: Citigroup Inc.
Location: Irving
Posted on: September 13, 2020

Job Description:

Citi's over 200,000 employees serve more than 200 million customers in 160 countries and jurisdictions. What progress will you make?

JAMF Pro / Apple Systems Management App Support - Assistant Vice President (Irving Texas) Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Get inspired and hear what employees who started their careers in Technology have to say about Citi.

Madhuri Senior Vice President

Tenure at Citi: 14 years 9 months

Can you tell me a bit about yourself and your background? I am a computer engineer from Pune University and have 13 years of overall technology experience. Started my career

Isabelle Applications Development Supervisor

Tenure at Citi: 2 years and 5 months

How did you begin a career in Technology? As a Computer Science graduate from NTU, I wanted to work somewhere where I would be able to make use of my technical skills, as well as explore the world of finance. Citi seemed like the perfect place for me to give me the exposure in both Technology and Finance. I was also drawn to Citi’s Technology Management Associate Program, as I knew that being in the program would equip me with the technical skills, in-depth business knowledge, as well as interpersonal skills that would accelerate my career development. The rotation structure would also give me the exposure to different parts of the bank and help me decide on my final placement after the program.

Yoshi Markets and Securities Services Technology – Australia Production Support Lead

Tenure at Citi: 10 years

Can you tell me a bit about yourself and your background? When I first introduce myself to someone new, or someone who doesn’t quite know me sees my name, more often

Tenure at Citi: 1.5 years

Can you tell me a bit about yourself and your background? I graduated from the National University of Singapore in 2016 with a Computer Engineering degree. I first joined Citi

Madhuri Senior Vice President

Tenure at Citi: 14 years 9 months

Can you tell me a bit about yourself and your background? I am a computer engineer from Pune University and have 13 years of overall technology experience. Started my career

Isabelle Applications Development Supervisor

Tenure at Citi: 2 years and 5 months

How did you begin a career in Technology? As a Computer Science graduate from NTU, I wanted to work somewhere where I would be able to make use of my technical skills, as well as explore the world of finance. Citi seemed like the perfect place for me to give me the exposure in both Technology and Finance. I was also drawn to Citi’s Technology Management Associate Program, as I knew that being in the program would equip me with the technical skills, in-depth business knowledge, as well as interpersonal skills that would accelerate my career development. The rotation structure would also give me the exposure to different parts of the bank and help me decide on my final placement after the program.

Yoshi Markets and Securities Services Technology – Australia Production Support Lead

Tenure at Citi: 10 years

Can you tell me a bit about yourself and your background? When I first introduce myself to someone new, or someone who doesn’t quite know me sees my name, more often

Tenure at Citi: 1.5 years

Can you tell me a bit about yourself and your background? I graduated from the National University of Singapore in 2016 with a Computer Engineering degree. I first joined Citi

Madhuri Senior Vice President

Tenure at Citi: 14 years 9 months

Can you tell me a bit about yourself and your background? I am a computer engineer from Pune University and have 13 years of overall technology experience. Started my career

Quote Globally diverse and technologically progressive

Director of Software Development, Warren NJ

Quote Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance.

Senior Applications Development Manager, New York, NY

Quote Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program.

Summer Technology Analyst

Quote I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years.

AVP Operations & Technology, San Juan PR

Quote Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work life balance

Senior Applications Development Manager, New York NY

Quote Globally diverse and technologically progressive

Director of Software Development, Warren NJ

Quote Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance.

Senior Applications Development Manager, New York, NY

Quote Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program.

Summer Technology Analyst

Quote I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years.

AVP Operations & Technology, San Juan PR

Quote Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work life balance

Senior Applications Development Manager, New York NY

Quote Globally diverse and technologically progressive

Director of Software Development, Warren NJ

Citi offers a variety of benefits and resources to help you live well. Use them to invest in yourself, including your health, future, and well-being. Living well is about more than good physical health. It's about your financial well-being, too. That's why we offer a variety of resources to help you save and be well in all aspects of your life.

Your Citi health benefits are a valuable part of the rewards of working at Citi. Specific coverage varies by country.

Insurance Citi provides a basic level of life insurance coverage, as well as the opportunity to enroll in additional coverage.

Retirement Savings Citi’s retirement programs enable you to make a plan for retirement and support you in achieving your savings goals.

Your Citi benefits include programs intended to help you improve your health and reduce healthcare costs.

The Apple Systems Management Apps Support Sr Analyst is a seasoned professional role. The resource applies in-depth knowledge of JAMF Pro oversees the health of the JAMF environment and works to improve product delivery for the internal clients. The role requires in-depth understanding of how Apple Mac and JAMF Pro collectively integrate within the business as well as coordinate and contribute to the objectives of the business. Evaluates moderately complex and variable issues with substantial potential impact where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size geography etc. by influencing decisions through advice counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications on JAMF Pro / Apple Mac and to a to a lesser extent Windows platforms. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

Maintains the JAMF Pro systems and assures they are secure and functioning properly

Manages, maintains and supports JAMF Pro / Apple Mac and their windows server operating environments, focusing on stability, quality and functionality against service level expectations.

Start of day checks, continuous monitoring, and regional handover.

Perform same day risk reconciliations

Develop and maintain technical support documentation.

Identifies ways to maximize the potential of the applications used

Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

Ensures that systems management storage and archiving procedures are in place and functioning correctly

Formulates and defines scope and objectives for complex application enhancements and problem resolution

Reviews and develops application contingency planning to ensure availability to users.

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

Participate in and drives application releases, from development, testing and deployment into production.

Engages in post implementation analysis to ensure successful JAMF Pro / Apple Mac design and functionality.

Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.

Ensures essential procedures are followed and helps to define operating standards and processes.

Act as a liaison between users/traders, interfacing internal technology groups and vendors.

Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Acts as advisor or coach to new or lower level analysts.

Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Performs other duties and functions as assigned.

Has the ability to operate with a limited level of direct supervision.

Can exercise independence of judgement and autonomy.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5-8 years experience in an Application Support role for JAMF Pro and cloud based modern management tools.

Experience installing, configuring and supporting JAMF Pro, Windows Server, and Apple Mac applications

Expertise on scripting languages such as Bash and willingness/ability to learn other tools and platforms quickly

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Demonstrated analytical skills

Effectively use issue management products like ServiceNow to manage day to day support tickets and changes

Knowledge/ experience of problem diagnostic tools which support, MDM Cloud, Apple Mac, and mobile devices.

Strong all-round technical skills on Mac, Windows desktop, and Windows Server

Effectively collaborate with other support team members and with other technology teams

Ability to plan organize and prioritize workload

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to relevant stakeholders and effectively lead meetings

Education:

Bachelor’s/University degree or equivalent experience

-------------------------------------------------

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US ------------------------------------------------------

Time Type :Full time ------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE .

To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE .

To view the EEO Policy Statement CLICK HERE .

To view the Pay Transparency Posting CLICK HERE .

Let us search jobs for you based on the skills and experience listed in your LinkedIn™ Profile.

© 2020 Citigroup Inc. Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the "EEO is the Law" poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting .

Keywords: Citigroup Inc., Irving , JAMF Pro / Apple Systems Management App Support - Assistant Vice President (Irving Texas), Other , Irving, Texas

Click here to apply!

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