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Global Head of Production Operations, CTI Enterprise Services - C16

Company: Citigroup Inc.
Location: Irving
Posted on: September 13, 2020

Job Description:

Citi's over 200,000 employees serve more than 200 million customers in 160 countries and jurisdictions. What progress will you make?

Global Head of Production Operations, CTI Enterprise Services - C16 Citi’s technology team is growing at lightning speed, and we’re looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business. Citi’s technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

Get inspired and hear what employees who started their careers in Technology have to say about Citi.

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Can you tell me a bit about yourself and your background? I am a computer engineer from Pune University and have 13 years of overall technology experience. Started my career

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Can you tell me a bit about yourself and your background? When I first introduce myself to someone new, or someone who doesn’t quite know me sees my name, more often

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Can you tell me a bit about yourself and your background? I graduated from the National University of Singapore in 2016 with a Computer Engineering degree. I first joined Citi

Madhuri Senior Vice President

Tenure at Citi: 14 years 9 months

Can you tell me a bit about yourself and your background? I am a computer engineer from Pune University and have 13 years of overall technology experience. Started my career

Isabelle Applications Development Supervisor

Tenure at Citi: 2 years and 5 months

How did you begin a career in Technology? As a Computer Science graduate from NTU, I wanted to work somewhere where I would be able to make use of my technical skills, as well as explore the world of finance. Citi seemed like the perfect place for me to give me the exposure in both Technology and Finance. I was also drawn to Citi’s Technology Management Associate Program, as I knew that being in the program would equip me with the technical skills, in-depth business knowledge, as well as interpersonal skills that would accelerate my career development. The rotation structure would also give me the exposure to different parts of the bank and help me decide on my final placement after the program.

Yoshi Markets and Securities Services Technology – Australia Production Support Lead

Tenure at Citi: 10 years

Can you tell me a bit about yourself and your background? When I first introduce myself to someone new, or someone who doesn’t quite know me sees my name, more often

Tenure at Citi: 1.5 years

Can you tell me a bit about yourself and your background? I graduated from the National University of Singapore in 2016 with a Computer Engineering degree. I first joined Citi

Madhuri Senior Vice President

Tenure at Citi: 14 years 9 months

Can you tell me a bit about yourself and your background? I am a computer engineer from Pune University and have 13 years of overall technology experience. Started my career

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Director of Software Development, Warren NJ

Quote Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work-life balance.

Senior Applications Development Manager, New York, NY

Quote Great Intern experience, great pay and solid opportunity to end up being a full time after the end of the internship program.

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Quote I had a great learning experience, good work environment and excellent coworkers. Had the opportunity to escalate my way to the highest position available in my area within 3 years.

AVP Operations & Technology, San Juan PR

Quote Excellent technologists. Great vision of bringing the financial services industry into the 2020. Great place to work for work life balance

Senior Applications Development Manager, New York NY

Quote Globally diverse and technologically progressive

Director of Software Development, Warren NJ

Citi offers a variety of benefits and resources to help you live well. Use them to invest in yourself, including your health, future, and well-being. Living well is about more than good physical health. It's about your financial well-being, too. That's why we offer a variety of resources to help you save and be well in all aspects of your life.

Your Citi health benefits are a valuable part of the rewards of working at Citi. Specific coverage varies by country.

Insurance Citi provides a basic level of life insurance coverage, as well as the opportunity to enroll in additional coverage.

Retirement Savings Citi’s retirement programs enable you to make a plan for retirement and support you in achieving your savings goals.

Your Citi benefits include programs intended to help you improve your health and reduce healthcare costs.

This global role will oversee the Global Enterprise Production support operations currently consisting of the Command Center operations in NAM EMEA and India for Level 1 & 2 Network and Distributed Support; Oversight of Incident Problem and Change Management process and Operations. ICG Level 1 Support globally Mainframe Level 1 & 2 Support functions and Global Batch Management Operations. Team to manage consists of approximately 1200 direct and indirectly managed workforce staff. This role is key coordination point of IT Service Management functions for CTI organization.

The IT Sr Function Group Manager manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole. Develops medium- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region,, or global business.

Responsibilities:

Ensures managed areas are defining and implementing systems that are aligned with business strategy and goals. Involved in a wide range of diverse activities that require strategic vision and analysis.

Applies a broad and comprehensive understanding in multiple functional areas and their underlying business principles.

Understands how own function integrates within the overall organization to contribute to achieving business objectives; requires a good working knowledge of the industry.

Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.

Impacts the function by exercising control over sizable resources / budget, policy formulation and planning; has significant influence over future strategy.

Influences and negotiates with senior leaders (across functions); communicates with external parties.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

15+ years of experience in multiple technology disciplines with extensive experience in business, functional and people management.

Operational experience and knowledge of IT Service Management functions

Understanding and management Global Network Operations

Understanding and Management of Mainframe command Center functions

Budget management, Risk & Control management, influencing skills

Managerial Experience

Education:

Bachelor’s/University degree, Master’s degree preferred

-------------------------------------------------

Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US ------------------------------------------------------

Time Type :Full time ------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE .

To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE .

To view the EEO Policy Statement CLICK HERE .

To view the Pay Transparency Posting CLICK HERE .

Let us search jobs for you based on the skills and experience listed in your LinkedIn™ Profile.

© 2020 Citigroup Inc. Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the "EEO is the Law" poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting .

Keywords: Citigroup Inc., Irving , Global Head of Production Operations, CTI Enterprise Services - C16, Other , Irving, Texas

Click here to apply!

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