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Global Program Director- Remote

Company: Black Box Corporation
Location: Irving
Posted on: September 13, 2020

Job Description:

Posted Date 3 weeks ago (8/20/2020 8:26 PM)

Requisition ID 2020-3321

Job Locations US-TX-Irving | US-NC | US-NY | US-CA-South San Francisco | US-TX-AUSTIN

Overview The Remote Global Program Director is responsible for developing the implementation strategy and overseeing the execution of a project and program portfolio which will include large delivery engagements involving a high degree of complexity. The Program Director may also serve as the Delivery Executive for one or more large ($10M+) Programs.

The Program Director has ultimate accountability for the successful delivery of assigned programs and projects, where success is defined as on schedule, on budget, within the approved scope, with a high degree of quality, and a satisfied client.

The Program Director serves as the first level executive contact within client programs and provides overall leadership across Black Box’s multiple organizations to successfully deliver to our clients. In this role, the Program Director is responsible for financial management, quality, scope and schedule management.

The Program Director will also provide leadership and support to other project management professionals within Black Box, both within his/her assigned programs as well as across the broader Black Box PM community.

Additionally, the Program Director is responsible for mentoring Project Coordinators, Project Managers, and Senior Project Managers on PM fundamentals and tools.

Website: www.bboxservices.com

Preferred Locations: Dallas , NYC/Tri-state , SF Bay Area , Austin , Charlotte

Responsibilities The Global Programs Director is responsible for the delivery of projects, programs and managed services that cross multiple global regions.  Establishment of a Center of Excellence for global delivery and management

Manage the day-to-day operations of the Global Delivery Center of Excellence

Standardize processes, procedures and practices across regions

Responsible for the P&L of the global delivery portfolio

Provide pre-sales support to account and delivery teams in developing global programs

Ensures delivery performance using Black Box standards, processes, and methodologies in a consistent manner for project and program planning and execution activities including pre-sales support and client relationship management, as well as project management fundamentals including initiating, planning, estimating, resourcing, scheduling, and budgeting.

Partners with Client Delivery Directors to identify client needs and develops solution options and services to meet those needs.

Leads multiple project managers supporting various projects with the client. Develops overall roadmap for the various projects that will be needed to meet the client’s requirements.

Leads a project management team in preparing program and project plans in partnership with all participating organizations and participates in customer negotiations, including identification of work and organizational breakdown structures, requirements creation and management, cost and material estimates, milestone payment schedule, and risk and communication management plans.

Coordinates the set-up of overall project governance (e.g. project org charts; roles & responsibilities, RACI charts, communication / stakeholder management) required for each assigned program(s).

Manages execution of program:

Acts as primary customer contact for program. Clearly articulates design, installation, and operational concepts and solutions to customers and technicians.

Ensures the establishment of recurring customer reviews addressing scope, schedules, issues, actions, risks, and customer expectations across the program.

Works with Procurement to ensure material is delivered on time.

Develops SOW and negotiates price with installer (if applicable).

Manages installation.

Transitions project to Day 2 support team after project completion.

Manages project control fundamentals: monitoring and anticipating potential problems; identifying project conflicts; taking corrective action; resolving issues; managing scope, schedule, cost, profit, and budget; project reporting, and quality review and assurance.

Issues and communicates program status to leadership, steering committee, and other stakeholders as appropriate.

Manages revenue forecasting and tracking for assigned projects.

Develops new business or expands the product line with the client as applicable.

Reviews SOWs and pricing tools during pre-sales.

Assists in proposal development and contract and subcontract negotiations with the sales and legal teams. Creates documents and coordinates with the legal team for contracts associated with Master Schedule of Services Agreements, Statements of Work, Software Licensing Agreements, and post-installation support and maintenance.

Promotes continuous growth of project and program management practices within the PMO and organization to achieve client and organizational objectives. Achieves performance targets established by leadership for applicable Key Performance Indicators.

Skills & Abilities:

An expert level understanding of enterprise fundamentals, including multi-departmental relationships, impacts to adjacent enterprise efforts, and executive communications management.

Deep understanding of physical technology deployments

Experience with multi-national deployments

Fluent in English (spoken and written), multi-lingual preferred

Able to travel internationally > 50%

Experience in setting up a new business function and processes

Client relationship development, business development, and/or account management responsibilities are expected within this role; therefore, having a consultative approach to the client is required.

Expert level program & project management experience and skillset.

Strong client relationship and project team management skills.

Ability to effectively apply project management best practices

Ability to work in a team environment and motivate others.

Ability to influence and manage change effectively.

Ability to meet project timelines and budgets.

Exceptional written communication skills.

Proficiency in MS Office (Word, Excel, and PowerPoint),

Qualifications MBA, Project Management, Engineering, IT or business is desired

PMP preferred, PgMP and RTPM desired.

15 years minimum work experience

10+ years of project management experience and 2 years of program management experience within a professional services organization.

Managed at least 3 projects or programs of at least $10M each.

Managerial experience includes the development and management of departmental financials and budgets.

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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Keywords: Black Box Corporation, Irving , Global Program Director- Remote, Other , Irving, Texas

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