Director, Business Analytics

Company: 7-Eleven
Location: Irving
Posted on: September 13, 2020

Job Description:

Call 1-800-255-0711 Customer relations representatives are available 24 hours a day, 7 days a week.

Posted Date 4 weeks ago (7/21/2020 7:55 PM)

ID 2020-96425

Function Digital

Overview ? Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers .

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us .

? How we lead

At 7-Eleven we are guided by our Leadership Principles .

Be Customer Obsessed

Be Courageous with Your Point of View

Challenge the Status Quo

Have an “It Can Be Done” Attitude

Do the Right Thing

Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

? About This Opportunity

Responsibilities The Director of Business Analytics position offers a rare opportunity for a senior leader to lead a start up in a Fortune 75 company. This position requires a senior leader to drive engagement and adoption of customer analytics via internal teams.

Director, Business Analytics is the primary Customer Success Leader for Data as a Product (DaaP), internally-focused to work directly with SEI (7-Eleven Inc.) users (Merchandising, Marketing, Digital Product Teams, others) and drive internal monetization for our Customer Insights Portal and ancillary services production. This leader will enable the Principal, Business Development, who works externally with SEI Suppliers, by owning the DaaP Product operationally and ad hoc project production.

Ensure the coordination of and participate in onsite user meetings with our internal teams.

Manage and ensure customer user delight for Training and Help Desk support.

Manage on-going interactions with our Partner Vendor, providing our Customer Insights Portal.

Owns Data as a Product's Customer Insights platform adoption and consumption in order to drive high platform usages and stickiness to improve 7-Eleven customer retention, trips and basket upsell opportunities.

Leads client and partners success team designed to support the DaaP implementation (initial and on-going), customer product support needs, and overall adoption best practices into 7-Eleven Merchandising/Marketing/Digital product teams and CPGs (e.g., shopper marketing, category management).

Partners with an internal team that includes merchandising, marketing, and Digital product team leaders to act as the voice of the customer to help drive SEI customer-centric sales and marketing strategies.

Leads the team of data analysts, the Analytics & Verifications team, who work with various Digital product management teams to ensure their needs for analysis and verifications are met, and there is consistency in the test and learn methodologies that are going to implemented across all digital products

Develop internal and external customer success processes, including customer onboarding, ongoing support, and upsell/renewal strategies

Creates a playbook with objectives, program timelines/milestones, and templates for internal deliverables

Defines and measures metrics for measuring program impact, customer satisfaction, product usage, and Supplier Partner account growth/renewal.

Manage implementation and on-boarding process for each Internal User, provides reporting and visibility to program status on an on-going basis, and schedules and delivers final readout with trainings and on-going support expectations.

Develop strong partnerships with client change champions to drive focus on program objectives and milestones.

Anticipates and removes barriers that slow down or prevent teams from delivering on project goals.

Directs the strategy and execution for all business development efforts through active sponsorship, leadership and involvement in specific deals to ensure they meet time, price, and implementation requirements.

Implement an effective review, reporting, and compensation structure.

Conducts program evaluations.

Work closely with his/her team of Analytics & Verifications analysts for delivery against all commercial and internal projects.

Communicate effectively with other DaaP leaders, in particular, the Principal, Business Development to drive demand generation and customer delight with external Supplier Partners.

Work closely with SEI Enterprise Data Engineering (Data Technology) team and with finance (Financial Planning & Analysis) to assist in continuous improvement innovations and mechanisms.

Active, decision driving member of strategic and operational leadership team within Data as a Product.

Continuously reviews market and customer trends to improve customer the experience, drive operational excellence, and drive product innovations in cooperation with Merchandising, Marketing, Digital Product Teams, Data Technology and our Partner Vendor.

Governance.

Present weekly implementations, operations, usages and internal monetization status to DaaP team and Governance Team (sometimes VPs attend as well).

Qualifications Masters degree or greater highly preferred.

10+ years relevant experience working with Customer Insights, Market Research, Business Analysis.

Extensive experience analyzing customer behavioral data, ideally having significant experince in predictive modeling.

Knowledge of both qualitative and quantitative methodologies in data analytics.

Exemplary verbal and written communication skills.

Ability to engage an audience with persuasive, data-based story telling.

Leadership in developing strategies and execu_ng against roadmap to drive change.

Background in Business Analysis or Management Consulting.

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Keywords: 7-Eleven, Irving , Director, Business Analytics, Other , Irving, Texas