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Client Tech Support Rep I

Company: Voca
Location: Irving
Posted on: September 17, 2020

Job Description:

Voca Technology has immediate openings available for Client Tech Support Rep I professionals in Irving, TX! Assignment Details Job Description - Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration. - Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department' s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes. - Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations. - Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach. - Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input. - Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns. QualificationsEducation: - High School diploma or equivalent Job Related Experience: - 1 - 3 years financial or customer services experience Additional Skills/Knowledge: - Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery Shift: - Standard, 40 hours/week Voca: The Spirit of Work IND-IT

Keywords: Voca, Irving , Client Tech Support Rep I, Other , Irving, Texas

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