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Customer Service Representative

Company: Aerotek
Location: Irving
Posted on: January 11, 2021

Job Description:

Description:This role is responsible for handling inbound calls from customers about their rewards points. This is a third party company that is utilized by other customers to increase the loyalty of their customers. Clients partner to have their redemption or rewards customers call in to get their prize or their points updates. The intention of call center is to increase the overall experience for customers, build rapport over the phone, and provide information about how many points they have, what they qualify for, etc. For this class it is for Verizon, however, that is just one customer that Kobie supports. It is very important that the candidate understands that they eventually will be trained on various programs and customers. Therefore, if calls are slow for the Verizon, they can handle other programs calls. The call volume will range and they are heading into the busy season, so representatives may have some down time right now where they can color, etc. but when the calls start coming in, they will be expected to handle a high volume of call. The goal of the call center is to create a great experience and build loyalty with their customers. Therefore, they do not focus on handle time, they focus on being great on the phone. The Verizon Up Program is the most complex calls that they will be handling and all the other programs are a lot easier.There are two computer screens that they will be toggling in, as well as the call is not scripted. They will have basic statements, i.e. how to answer the phone, etc. but they are expected to be able to communicate with the customer and build that great relationship on their own.Skills:inboundTop Skills Details:Customer ServiceBuilding RapportIncreasing customer loyaltyAdditional Skills & Qualifications:No call center is required, just a passion for customer service and helping people with their questions.BvA-Someone who likes to talk on the phone, understands they will be in a call center, but loves talking and helping people. Disqualifiers-Bad job tenure, bad attitude, or not excited to help others.First Day Expectations-It is more of the procedures and policiesExperience Level:Entry Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Irving , Customer Service Representative, Other , Irving, Texas

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