Customer Service Representative
Company: Aerotek
Location: Irving
Posted on: January 11, 2021
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Job Description:
Description:This role is responsible for handling inbound calls
from customers about their rewards points. This is a third party
company that is utilized by other customers to increase the loyalty
of their customers. Clients partner to have their redemption or
rewards customers call in to get their prize or their points
updates. The intention of call center is to increase the overall
experience for customers, build rapport over the phone, and provide
information about how many points they have, what they qualify for,
etc. For this class it is for Verizon, however, that is just one
customer that Kobie supports. It is very important that the
candidate understands that they eventually will be trained on
various programs and customers. Therefore, if calls are slow for
the Verizon, they can handle other programs calls. The call volume
will range and they are heading into the busy season, so
representatives may have some down time right now where they can
color, etc. but when the calls start coming in, they will be
expected to handle a high volume of call. The goal of the call
center is to create a great experience and build loyalty with their
customers. Therefore, they do not focus on handle time, they focus
on being great on the phone. The Verizon Up Program is the most
complex calls that they will be handling and all the other programs
are a lot easier.There are two computer screens that they will be
toggling in, as well as the call is not scripted. They will have
basic statements, i.e. how to answer the phone, etc. but they are
expected to be able to communicate with the customer and build that
great relationship on their own.Skills:inboundTop Skills
Details:Customer ServiceBuilding RapportIncreasing customer
loyaltyAdditional Skills & Qualifications:No call center is
required, just a passion for customer service and helping people
with their questions.BvA-Someone who likes to talk on the phone,
understands they will be in a call center, but loves talking and
helping people. Disqualifiers-Bad job tenure, bad attitude, or not
excited to help others.First Day Expectations-It is more of the
procedures and policiesExperience Level:Entry Level About
Aerotek:We know that a company's success starts with its employees.
We also know that an individual's success starts with the right
career opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Irving , Customer Service Representative, Other , Irving, Texas
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