Customer Service Representative
Company: Pacific Dental Services
Location: Irving
Posted on: January 12, 2021
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Job Description:
DesciptionNow is the time to join Pacific Dental Services. You
will have opportunities to learn new skills from our team of
experienced professionals. If you''re ready to take your career to
the next level and gain valuable experience, apply
today!OverviewThe primary role of the Representative, Contact
Center is to get patients to come into the office for an
examination or dental treatment. Representative, Contact Center
should have a positive attitude and excellent communication skills,
and be committed to achieving their predetermined goals while
working within the framework of the Contact Center policies.Get
patients to come into the office for an examination or dentalUsing
excellent telephone skills make outbound phone calls to dental
officeReminder phone calls to patients who haven''t been in for 12
to 30After reminder postcards have been sent, make follow-up phone
calls to patients due for their 6 month check-up.Phone calls to
patients to reschedule their existingMaintain accuracy by following
the office scheduling format, updating as needed, and verifying
patient insuranceAnswer inbound phone calls for dental offices from
closing time until 8:00p.m. weekly, and during regular working
hours whenRespond to patient appointment requests from dental
officeAnswer inboundUsing email confirmations, work with the
Marketing Department and Dental Offices to reschedule
canceledActively participate in the Perfect Patient Experience by
demonstrating a positive attitude and doing everything you can to
ensure patients'' needs arePass all basic guide tests pertaining to
your position within 90 days of accepting thisParticipate in
meetings asOther duties as assigned by
management.REQUIRED:Equivalent to high school diploma or general
education degree (GED), and specified training courses as mandated
by state for certification, licensure, or registration.1-3 years of
Customer Service Experience is required.PREFERRED:Associate Degree,
Bachelor''s Degree or one-year certificate from an accredited
college or technical school; or equivalent combination of education
and experience.Bi-lingual in English and Spanish is
preferred.KNOWLEDGE/SKILLS/ABILITIES:Ability to multi-task
effectively without compromising the quality of the work.Excellent
interpersonal, oral and written communication skills.Detail
oriented, organized, process focused, problem solver, proactive,
ambitious, customer service focused.Ability to draw conclusions and
make independent decisions with limited information.Ability to
respond to common inquiries from customers, staff, regulatory
agencies, vendors, and other members of the business
community.Self-motivated, reliable individual capable of working
independently as well as part of a team.Possess the intellectual
curiosity to work through ambiguity and have ability to work
independently with minimal instruction.Ability to manage change and
do extremely well in a fast-paced environment under time
constraints.Ability to take initiative and work independently, and
work effectively with individuals belonging to all levels within
the organization.Ability to work with mathematical concepts such as
probability and statistical inference.Ability to effectively and
succinctly simplify complex data and communicate information to
Senior Management.Pacific Dental Services is an equal opportunity
employer and does not discriminate against any employee or
applicant for employment based on race, color, religion, national
origin, age, gender, sex, ancestry, citizenship status, mental or
physical disability, genetic information, sexual orientation,
veteran status, or military status.PIby Jobble
Keywords: Pacific Dental Services, Irving , Customer Service Representative, Other , Irving, Texas
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