Service Advisor David McDavid Honda of Irving
Company: David McDavid
Location: Irving
Posted on: January 12, 2021
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Job Description:
Overview:David McDavid Honda of Irving is currently seeking
Experienced Service Advisor to add to our Growing Team!**Great Team
Culture- Competitive Compensation - Endless Career Growth
Opportunities - Fantastic Work Life Balance**As a Service Advisor ,
you will have the opportunity to make a positive impact on our
business and customers every day. We are looking for energetic,
customer-focused Service Advisor who will help us redefine the
car-buying experience (Learn about Push Start online car-buying
experience). Does this sound like you?Apply Now!Benefits: Pay and
Recognition:* Weekly pay* Paid holidays & paid time off * Paid
training* Stock equity grant awards (select management and
front-line team member's eligible!)Insurance / Retirement:*
Insurance: medical, vision, dental, accident, critical illness and
hospital indemnity plans* Up to 8 weeks paid pregnancy leave
(disability leave)* Health savings * Flex spending accounts (tax
free)* Short-term and Long-term disability plans* Life Insurance
(Whole Life and Term)* 401k with company matchLearning, Tuition
Assistance and Career Development:* Digital career path tool to
assist with career development* Continuous training through Asbury
University* Professional growth and development
opportunitiesAdditional advantages:* Student loan relief resources
* Employee assistance program* Employee discounts on vehicle
purchases, parts and service repairs * Scholarship awards *
Opportunities to join our community service initiatives* Aggressive
Employee referral program with bonus opportunitiesResponsibilities
and Qualifications: The Service Advisor is the face of the
dealership for service customers. It is the Service Advisor's
responsibility to present and sell needed products, and or,
services to the customer in a professional manner while adhering to
the manufacturer's published maintenance schedule and requirements.
In doing so it is expected that the Service Advisor will build
rapport with the customer to promote customer satisfaction and
customer retention.* Greet customers in a timely, friendly manner
and obtain pertinent vehicle information* Actively promote and
build rapport with the customer* Advise customers on the care and
the value of maintaining their vehicles in accordance with
manufacturers' specifications* Generate and provide customer with a
complete and accurate estimate of repair* Establish and communicate
completion time of repair with customer and technician* Answer
incoming service calls* Maintain and schedule service appointments*
Follow prescribed procedures for customer post follow-up resulting
in return visits, increased sales and admirable CSI (Customer
Satisfaction Index)* Strictly follow the manufacturer's warranty
guidelines and procedures* Conduct business in an honest manner
that maintains the manufacturer Customer Satisfaction Index (CSI)
at or above Asbury's specified goal(s) in service for district,
regional and national scores* Comply with all federal, state and
local laws, and company policy, regarding the safeguarding all
customer, company and manufacturer information, as well as
customers vehicle and property* Must be able to manage in a fast
paced work environment with limited supervision* Must have great
customer service, phone and computer skills* Previous automotive
Service Advisor experience heavily preferred* Must be a minimum of
eighteen years of age* Must have a valid driver's license* Must be
able to pass pre-employment screening (background & drug
test)IND4
Keywords: David McDavid, Irving , Service Advisor David McDavid Honda of Irving, Other , Irving, Texas
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