Dispatcher - Customer Service Support

Company: RPC Company
Location: Irving
Posted on: January 12, 2021

Job Description:

RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal's Top Hispanic Owned Companies; an INC. 5000 America's Fastest-Growing Private Company; a four time winner of Clearly Rated's Best of Staffing award; and one of Forbes' America's Best Professional Recruiting Firms. Dispatcher Shift: Friday - Monday 7am-6pm or 8am-7pm Dispatcher Primary Responsibilities: * Enter and dispatch work orders, ensuring that work orders have been received by subcontractors, and verify the scheduled time and date of the work * Confirm completion or update status within 24 hours of the scheduled completion date * Keep accurate and complete notes in the system regarding all correspondence with customers and subcontractors * Close all service calls in the system when work is complete * Update customer web based portals * Acquire necessary materials in order to fully complete the job * Effectively manage the dashboard and maintain customer as well as company's requirements * Other duties as assigned. Job Requirements:Dispatcher Job Requirements:* High school diploma or equivalent* Experience in call center environment - multiple phones lines and customer service* Ability to multitask while staying organized* Strong--verbal and written communications skills* Positive customer service skills

Keywords: RPC Company, Irving , Dispatcher - Customer Service Support, Other , Irving, Texas