Customer Retention Representative (Work From Home)
Company: ADT
Location: Irving
Posted on: January 13, 2021
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Job Description:
Company Overview:At ADT, we've been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, visit www.adt.com or follow us on
Twitter, LinkedIn, Facebook and Instagram. Why Choose ADT?At ADT
it's more than a job, it's a noble purpose that defines us. We are
the leading provider of electronic security, interactive home and
business automation and monitoring services for residences and
small businesses in the United States. Every employee, from our
executive leadership team to our support centers are united under
one noble purpose, we help save lives for a living. We are everyday
heroes. You are doing more than earning a paycheck, you're in an
important role that makes an impact in the lives of our customers
every single day. Join a company of individuals with passion,
commitment, drive and ambition, using and developing our talents
for good at work, home and our communities.Major ResponsibilitiesWe
are hiring for our Account Management department as a Retention
Agent at our Irving, Texas location.?In Account Management, our
pursuit to make things right is the driving force behind our
customer loyalty. We are the customer's champion - the architect
who builds a bridge between what the customer wants, and the value
we have to offer through an array of ADT products, led by a mission
to protect lives, hopes, dreams, and futures.* A day in the life of
a Retention Agent looks like this: * Answering incoming calls about
our products and services with existing customers* Retaining ADT
customers by problem solving, deescalating customer issues and
resolving account issues. * Reviewing all contacts for accuracy
while enhancing the department's ability to maximize profitability
and resolution. * The ability to work independently to find the
best solution.We're looking for someone with these skills: *
Experience in sales or retention* Effective communication skills
that help deescalate customer calls while problem solving* The
ability to work with multiple screens and programs open to help
resolve customer issues* Be able to interpret contracts and
communicate terms and conditions* Perform quick calculations
Compensation* Competitive pay based on experience with additional
financial incentives for team members.Start Date and Schedule* This
role will begin 1/11/2021at our IRving, Texas location.? * Our
department is closed on weekends, allowing our employees to receive
every weekend off, no matter the shift.When you commit to us-we
commit to you. Our employees receive a comprehensive, full benefits
package that includes: * Paid virtual training - some in-person
attendance may be required based on business needs.* At least 25
mbps broadband internet connection with the ability to hardwire via
ethernet from cable modem to your PC* Full benefits on the 1st of
the month after 31 days of employment* Casual, yet energetic and
engaging work environments * Medical, Dental, Vision, 401(k) with
employer matching* Paid vacation time (We all need to recharge) *
Tuition reimbursement, employee referral bonuses* Potential
opportunities to work from home based on business needs* A culture
of coaching, development and career growth opportunities
Keywords: ADT, Irving , Customer Retention Representative (Work From Home), Other , Irving, Texas
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