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Payment Solutions Supervisor

Company: Pacific Dental Services
Location: Irving
Posted on: February 22, 2021

Job Description:

DescriptionNow is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!OverviewThe Supervisor, Payment Solutions will identify, evaluate, and implement office protocols and procedures to improve efficiency of workflow, create a "team" environment and ensure patient satisfaction creating an environment that promotes PDS-- culture and values daily. The Supervisor, Payment Solutions will be responsible for distribution of workflow daily, providing team members with their processing responsibility and reevaluating throughout the day providing office support coverage for Pacific and Mountain time zones, including phones, help tickets and emails. The incumbent must actively participate in the Perfect Patient Experience-- by demonstrating a positive attitude and doing everything you can to ensure patients' needs are met.ResponsibilitiesOversee scheduling of the departments to ensure proper phone queue coverage during hours of dental office operation; modify schedules as needed based on service level demandsResponsible for monitoring call quality and establishing best practices for call resolutionsProvide phone queue, help ticket and email coverage for Eastern and Central time zones and for times outside of support office hours to ensure success of supported officesEnsure that representatives are maintaining hold times in queue averaging less than 1 minute hold time per callResponsible for SGF payment discrepancies, to ensure that patients are credited properly for their account charges and to provide accurate accounting for PDS supported officesMonitor SGF payments not posted, and ensure 100% completion across all offices for each calendar monthReview SGF process, develop and implement improvements to system and training materials, for the benefit of supported officesPosting and reconciling payments for all offices daily in account management softwareResponsible for monitoring team processing goals and levels, providing coaching as neededCreating an environment that promotes PDS-- culture and values dailyMonitor quality of forms processed, identifying areas of opportunity and improving on training materials for team member efficacyResponsible for training new team members, reviewing performance related to training and maintaining training materialsReview and correct discrepancies for SmartPay payments, ensuring that patients are credited properly and that each office's accounting is accurateOversee team transition to new payment software, create and maintain training material for team members on new softwareLead morning huddles and participate in meetings as requiredEnsure Compliance with Company policies, as well as State, Federal and other regulatory bodiesOther duties as assigned by the managementQualificationsBachelor's Degree and 3-5 years related experience. In lieu of degree 6+ years of experienceExperience in a medical/dental setting and/or accounts receivable and collectionsPreferredExperience in a multi-regional healthcare, retail, or dental companyPayments industry expertise in alternative/emerging paymentsUnderstanding of end to end payments lifecycleKnowledge/Skills/AbilitiesStrong abilities in managing the daily operations of department(s) or work unit while developing short to medium term (1-3 years) goalsFostering employee development by providing a supportive learning environmentHighly developed teambuilding, influencing, and collaboration skillsAbility to direct the work of others and work as a team leader in attainment of goalsAbility to interpret and apply policies and proceduresAbility to handle and maintain extreme confidentially with employee records, compensation information, etc.Ability to draw valid conclusions; apply sound judgment in making decisions, and make decisions under pressureBenefitsMedical, dental, and vision insurancePaid time offTuition Reimbursement401KPaid time to volunteer in your local communityPacific Dental Services is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Keywords: Pacific Dental Services, Irving , Payment Solutions Supervisor, Other , Irving, Texas

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