Payment Solutions Supervisor
Company: Pacific Dental Services
Location: Irving
Posted on: February 22, 2021
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Job Description:
DescriptionNow is the time to join Pacific Dental Services. You
will have opportunities to learn new skills from our team of
experienced professionals. If you're ready to take your career to
the next level and gain valuable experience, apply
today!OverviewThe Supervisor, Payment Solutions will identify,
evaluate, and implement office protocols and procedures to improve
efficiency of workflow, create a "team" environment and ensure
patient satisfaction creating an environment that promotes PDS--
culture and values daily. The Supervisor, Payment Solutions will be
responsible for distribution of workflow daily, providing team
members with their processing responsibility and reevaluating
throughout the day providing office support coverage for Pacific
and Mountain time zones, including phones, help tickets and emails.
The incumbent must actively participate in the Perfect Patient
Experience-- by demonstrating a positive attitude and doing
everything you can to ensure patients' needs are
met.ResponsibilitiesOversee scheduling of the departments to ensure
proper phone queue coverage during hours of dental office
operation; modify schedules as needed based on service level
demandsResponsible for monitoring call quality and establishing
best practices for call resolutionsProvide phone queue, help ticket
and email coverage for Eastern and Central time zones and for times
outside of support office hours to ensure success of supported
officesEnsure that representatives are maintaining hold times in
queue averaging less than 1 minute hold time per callResponsible
for SGF payment discrepancies, to ensure that patients are credited
properly for their account charges and to provide accurate
accounting for PDS supported officesMonitor SGF payments not
posted, and ensure 100% completion across all offices for each
calendar monthReview SGF process, develop and implement
improvements to system and training materials, for the benefit of
supported officesPosting and reconciling payments for all offices
daily in account management softwareResponsible for monitoring team
processing goals and levels, providing coaching as neededCreating
an environment that promotes PDS-- culture and values dailyMonitor
quality of forms processed, identifying areas of opportunity and
improving on training materials for team member efficacyResponsible
for training new team members, reviewing performance related to
training and maintaining training materialsReview and correct
discrepancies for SmartPay payments, ensuring that patients are
credited properly and that each office's accounting is
accurateOversee team transition to new payment software, create and
maintain training material for team members on new softwareLead
morning huddles and participate in meetings as requiredEnsure
Compliance with Company policies, as well as State, Federal and
other regulatory bodiesOther duties as assigned by the
managementQualificationsBachelor's Degree and 3-5 years related
experience. In lieu of degree 6+ years of experienceExperience in a
medical/dental setting and/or accounts receivable and
collectionsPreferredExperience in a multi-regional healthcare,
retail, or dental companyPayments industry expertise in
alternative/emerging paymentsUnderstanding of end to end payments
lifecycleKnowledge/Skills/AbilitiesStrong abilities in managing the
daily operations of department(s) or work unit while developing
short to medium term (1-3 years) goalsFostering employee
development by providing a supportive learning environmentHighly
developed teambuilding, influencing, and collaboration
skillsAbility to direct the work of others and work as a team
leader in attainment of goalsAbility to interpret and apply
policies and proceduresAbility to handle and maintain extreme
confidentially with employee records, compensation information,
etc.Ability to draw valid conclusions; apply sound judgment in
making decisions, and make decisions under pressureBenefitsMedical,
dental, and vision insurancePaid time offTuition
Reimbursement401KPaid time to volunteer in your local
communityPacific Dental Services is an equal opportunity employer
and does not discriminate against any employee or applicant for
employment based on race, color, religion, national origin, age,
gender, sex, ancestry, citizenship status, mental or physical
disability, genetic information, sexual orientation, veteran
status, or military status.
Keywords: Pacific Dental Services, Irving , Payment Solutions Supervisor, Other , Irving, Texas
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