Sr. Service Desk Support

Company: NextStep Recruiting LLC
Location: Irving
Posted on: February 24, 2021

Job Description:

Senior Service Desk Job Desc:Responsible for technical assistance and support related to computer systems, hardware, or software issues. Responds to queries, runs diagnostic assessments, isolates issues, determines and implements solutions.Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Use appropriate ticketing system to accurately assess, track and route issues; ensure detailed documentation on actions taken, final resolution, work in progress and/or escalation actions required
• Provide excellent customer service by responding to inquiries received from employees in person, online or via phone; guide customer through problem-solving process, following up to ensure issue has been resolved
• Maintain performance of computer systems by installing, modifying and/or repairing hardware and software
• May provide support when new locations are established or new employees are hired
• May assist in composing process documentation and/or train users on how to navigate through specific applications
• May manage or support access control requests
• Maintains a professional image, positive attitude, and adheres to standards consistent with company policies and procedures
• Other duties as assigned or requiredQualifications:
  • Experience in most of the following preferred: Windows 10, Office 2016 / 365, Cisco, Active Directory, Exchange, McAfee Antivirus, Bomgar ticketing system, ServiceNow ticketing, SCCM, imaging, DNS, VPN, TCP/IP
  • High School diploma required
  • Minimum 3 years related experience
  • Excellent communication skills, both verbal and written
  • Demonstrated ability to interact effectively with various levels within the organization
  • Ability to demonstrate detail orientation and analytical skills
  • Ability to meet deadlines
  • Excellent PC skills, including hardware and software operating systems
  • Strong customer service orientation
  • Displays time management, organizational and problem-solving skills - provided by Dice

Keywords: NextStep Recruiting LLC, Irving , Sr. Service Desk Support, Other , Irving, Texas