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Sr. Service Desk Support

Company: NextStep Recruiting LLC
Location: Irving
Posted on: February 24, 2021

Job Description:

Senior Service Desk Job Desc:Responsible for technical assistance and support related to computer systems, hardware, or software issues. Responds to queries, runs diagnostic assessments, isolates issues, determines and implements solutions.Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Use appropriate ticketing system to accurately assess, track and route issues; ensure detailed documentation on actions taken, final resolution, work in progress and/or escalation actions required
  • Provide excellent customer service by responding to inquiries received from employees in person, online or via phone; guide customer through problem-solving process, following up to ensure issue has been resolved
  • Maintain performance of computer systems by installing, modifying and/or repairing hardware and software
  • May provide support when new locations are established or new employees are hired
  • May assist in composing process documentation and/or train users on how to navigate through specific applications
  • May manage or support access control requests
  • Maintains a professional image, positive attitude, and adheres to standards consistent with company policies and procedures
  • Other duties as assigned or requiredQualifications:
    • Experience in most of the following preferred: Windows 10, Office 2016 / 365, Cisco, Active Directory, Exchange, McAfee Antivirus, Bomgar ticketing system, ServiceNow ticketing, SCCM, imaging, DNS, VPN, TCP/IP
    • High School diploma required
    • Minimum 3 years related experience
    • Excellent communication skills, both verbal and written
    • Demonstrated ability to interact effectively with various levels within the organization
    • Ability to demonstrate detail orientation and analytical skills
    • Ability to meet deadlines
    • Excellent PC skills, including hardware and software operating systems
    • Strong customer service orientation
    • Displays time management, organizational and problem-solving skills - provided by Dice

Keywords: NextStep Recruiting LLC, Irving , Sr. Service Desk Support, Other , Irving, Texas

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