NAS Shared Services Coordinator - Irving, TX
Company: ADT Commercial
Posted on: May 3, 2021
At ADT Commercial, we are in the business of helping people and
organizations to protect what matters most to them. Building upon
ADTs 145-year legacy, we secure the livelihoods and futures of
critical commercial environments, retail location, educational
campuses, healthcare facilities and financial institutions across
the U.S. as an industry-leading security, fire and life safety
systems integrator. We strive to have the most experienced and
technically trained and talented teams in the industry, driven by
excellence at every turn. At ADT Commercial, we truly believe that
our people are the difference for our organization, the customers
we serve and the communities we protect. When youre a part of ADT
Commercial, youll have the opportunity to be a part of that
difference every day. With more than 300 locations, a deep national
presence, and comprehensive portfolio of solutions and services,
our employees are always poised for career advancement and growth.
For more information, visit www.adtcommercial.com or follow us on
LinkedIn (https://www.linkedin.com/company/adtcommercial/) and
Facebook (https://www.facebook.com/CommercialADT) .
Responsible for maintaining managed NAT customer permit process
to include proactively monitor permit registrations, renewals and
false alarm fine research with local municipality. Assist
subcontractor invoice process by reviewing, coding, scanning,
reconciling and researching invoice disputes. Special projects as
Essential Duties And Responsibilities
include the following. To perform this job successfully, the
National Account Support Shared Services
Coordinator may be expected to perform some or all of the
Maintain in detail NAT customer permit activity to ensure
customer remains compliant and current with jurisdiction.
Research customer false alarm Fine issues up to and including
customer credits and refunds and present for manager review and
Ensure invoices for NAOC service and inspection vendors
(i.e.Telgian, Protos) are coded and processed properly and within
Ensure customers are properly invoiced for any billable work
performed by NAOC service vendors.
Review inspection schedules and ensure updates are received from
vendors (Telgian) on fire inspections and repair work.
Review and process close out paperwork (COCs) in MasterMind as
needed so that customers are properly billed for Installations.
Reply to customer requests within established SLA and ensure
follow up on those requests to completion.
Reconcile subcontractor statements. Updates new account
information, changes, cancellations, etc. on a daily basis into the
Responsible for completing all assigned activities from the
monthly closing schedule.
Initiates appropriate follow-up action on mail returned as
undeliverable or unclaimed.
Responsible for neatness of work area, security of files and
Assists in special projects as needed.
Additional responsibilities as assigned.
- No Supervisory Responsibilities Required.
Knowledge of Protection One's policies and an understanding of
state and federal laws.
Knowledge of GAAP, Generally Accepted Accounting Principles.
Spreadsheet Knowledge required.
Knowledge of and familiarity with the alarm industry.
Knowledge of and a proficiency in using Computer and Microsoft
Office applications (Word, Excel, Access, Outlook), and
Must have good oral and written communication skills.
Must have good interpersonal and teamwork skills.
Must have good customer service skills.
Must be very organized and detail oriented.
Frequent need for creativity and problem analysis.
Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
Ability to write reports and business correspondence.
Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization
Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
Ability to adapt to changes in the work environment, delays or
unexpected events; manage competing demands; change approach or
method to best fit the situation.
Ability to concentrate on a task over a period of time without
Ability to maintain composure, keep emotions in check and avoid
aggressive behavior, even in very difficult situations.
While performing the duties of this job, the employee is
regularly required to sit; use hands and arms; speak and hear. The
employee is occasionally required to stand and walk.
The employee must regularly lift and/or move up to 10 pounds to
Specific vision abilities required by this job include close
vision, distance vision, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
ADT Commercial LLC is an Equal Employment
Opportunity (EEO) employer. We are committed to having a diverse
and inclusive workforce and do our best to foster a culture and
environment where every employee feels valued. Our goal is to serve
our customers and help save lives. We can achieve this goal when we
have the best talent working in an environment where employees feel
included and recognized. Visit us online at jobs.adt.com to learn
Keywords: ADT Commercial, Irving , NAS Shared Services Coordinator - Irving, TX, Other , irving, Texas
Didn't find what you're looking for? Search again!