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Sr. Customer Engineer, Azure Identity

Company: Microsoft Corporation
Location: irving
Posted on: May 3, 2021

Job Description:

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Services is looking for a Customer Engineer. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier/Unified Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

**Responsibilities**

+ Mission Critical Lead responsible for the planning and delivery of proactive and reactive support.

+ Identify and manage goals and opportunities across Azure technology solutions to improve the solution environment and functional processes for our customers.

+ Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them

+ Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

+ Engage with support, account, customer success, and product engineering teams to ensure streamlined customer experience.

+ Facilitate sessions with the product team and stakeholders to discuss product updates and feedback.

+ Plan and implement end-to-end Support for Mission Critical client support projects and initiative

+ Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness

+ Consistently apply "lessons learned", model personal accountability & teamwork.

+ Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers

+ Contribute to On Call rotations to ensure high quality of service for the critical incidents created by Support Mission Critical customers

**Qualifications**

**Required Qualifications:**

At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

At least 5 years of experience designing, implementing, supporting, and troubleshooting any of the following Identity related technologies:

+ Microsoft Server products and implementation.

+ Azure Cloud based solutions.

+ Active Directory and Azure Active Directory.

+ Integrating on-premises Active Directory with Azure AD (e.g., Azure AD Connect, Active Directory Federation Services).

+ Modern identity solutions (e.g., Azure AD Multi-Factor Authentication, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD External Identities, Identity Governance, Azure AD Application Proxy).

**Additional Technical Qualifications:**

+ Experience in securing Microsoft Client/Server Operating Systems including related services (e.g., Certificate Authority, authentication/authorization mechanisms, encryption).

+ Knowledge related to Microsoft security recommendations (e.g., Securing Privileged Access, Credential Theft Mitigations).

+ Basic understanding of Microsoft Security services (e.g., Microsoft Defender for Identity, Azure Information Protection, Microsoft Cloud App Security, Microsoft Advanced Threat Analytics, Azure Security Center, Azure Log Analytics).

+ Knowledge of common attack vectors and tools (e.g., Pass the Hash, Golden Ticket, ransomware).

+ Operational or architectural knowledge of Microsoft Windows, Client and Server and Microsoft Azure Infrastructure services.

+ Experience and understanding of large-scale infrastructure deployments in enterprise-wide environments.

+ The ability to use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.

+ The ability to match technical solutions with customers' business requirements.

**Other Qualifications:**

+ Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.

+ The ability to work independently and cross collaborate, where required, to meet customers' requirements - in a fast-paced environment where technology needs can change rapidly.

+ Demonstrated aptitude for providing extraordinary customer service, influence change while problem solving and building Customer & Partner relationships.

+ Possess a passion for growth mind-set, strong problem-solving skills, critical thinking, and good judgement.

+ Ability to apply product & technology knowledge to improve Microsoft products and customer experience.

+ Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Irving , Sr. Customer Engineer, Azure Identity, Other , irving, Texas

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