Do you have a passion for Cloud Services? Do you love to solve
problems and help improve the quality of Microsoft's products? Are
you customer obsessed and have a growth mindset? If so, this is a
great opportunity for you. Microsoft Services is looking for a
Customer Engineer. In this role you will be working with customers
and partners building, deploying, operating and optimizing large
complex enterprise environments. You will also be responsible for
customer satisfaction, deployment, adoption and support of
enterprise Microsoft deployments.
As a Customer Engineer you will be a key technical resource for
the customer, primarily focused on delivering proactive services
such as education workshops, delivering assessments and providing
tailored guidance. Troubleshooting skills are essential as this
role will include working with Microsoft Premier/Unified Support to
expedite incident resolution. The role can include a mixture of
short and long-term customer engagements.
+ Mission Critical Lead responsible for the planning and
delivery of proactive and reactive support.
+ Identify and manage goals and opportunities across Azure
technology solutions to improve the solution environment and
functional processes for our customers.
+ Participate in proactive account management, spot performance
issues, analyze problems, develop solutions to meet customer needs,
+ Create deliverables to address common Microsoft Unified
Support customer needs & support mobile-first, cloud-first
strategy, share intellectual property with others.
+ Engage with support, account, customer success, and product
engineering teams to ensure streamlined customer experience.
+ Facilitate sessions with the product team and stakeholders to
discuss product updates and feedback.
+ Plan and implement end-to-end Support for Mission Critical
client support projects and initiative
+ Maintain, expand accreditations and certifications; assist in
developing best practices for key technologies & products to
support technical team readiness
+ Consistently apply "lessons learned", model personal
accountability & teamwork.
+ Contribute & participate with meetings to articulate Microsoft
Unified Support offerings to all customers; share knowledge thru
communities, adapt for customers
+ Contribute to On Call rotations to ensure high quality of
service for the critical incidents created by Support Mission
At least 5 years of experience working with Enterprise customers
in any of the following: providing customer technical readiness,
delivery support services, on premise and remote technical support,
solution development, account management; technical requirements
gathering; broad evangelism through events (presentation skills) or
At least 5 years of experience designing, implementing,
supporting, and troubleshooting any of the following Identity
+ Microsoft Server products and implementation.
+ Azure Cloud based solutions.
+ Active Directory and Azure Active Directory.
+ Integrating on-premises Active Directory with Azure AD (e.g.,
Azure AD Connect, Active Directory Federation Services).
+ Modern identity solutions (e.g., Azure AD Multi-Factor
Authentication, Azure AD Conditional Access, Azure AD Privileged
Identity Management, Azure AD External Identities, Identity
Governance, Azure AD Application Proxy).
**Additional Technical Qualifications:**
+ Experience in securing Microsoft Client/Server Operating
Systems including related services (e.g., Certificate Authority,
authentication/authorization mechanisms, encryption).
+ Knowledge related to Microsoft security recommendations (e.g.,
Securing Privileged Access, Credential Theft Mitigations).
+ Basic understanding of Microsoft Security services (e.g.,
Microsoft Defender for Identity, Azure Information Protection,
Microsoft Cloud App Security, Microsoft Advanced Threat Analytics,
Azure Security Center, Azure Log Analytics).
+ Knowledge of common attack vectors and tools (e.g., Pass the
Hash, Golden Ticket, ransomware).
+ Operational or architectural knowledge of Microsoft Windows,
Client and Server and Microsoft Azure Infrastructure services.
+ Experience and understanding of large-scale infrastructure
deployments in enterprise-wide environments.
+ The ability to use trace analysis, debug skills, source code,
and other proprietary tools, to analyze problems and develop
solutions to meet customer needs; this may involve writing
+ The ability to match technical solutions with customers'
+ Technical Delivery and Customer facing presentation skills
with a high degree of comfort with both large and small
+ The ability to work independently and cross collaborate, where
required, to meet customers' requirements - in a fast-paced
environment where technology needs can change rapidly.
+ Demonstrated aptitude for providing extraordinary customer
service, influence change while problem solving and building
Customer & Partner relationships.
+ Possess a passion for growth mind-set, strong problem-solving
skills, critical thinking, and good judgement.
+ Ability to apply product & technology knowledge to improve
Microsoft products and customer experience.
+ Must have the ability to take on internal initiatives to
create services opportunities, and work in a fast-paced
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.