Customer Engineer - Power Platform - Microsoft Federal- CTJ
Company: Microsoft Corporation
Location: irving
Posted on: May 3, 2021
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Job Description:
**Microsoft Federal** **Microsoft Federal delivers a single unified organization
centered around our customer:** All critical customer functions are
brought under the same organizational umbrella. Bringing together
the breadth and depth in our space with a razor sharp focus on
serving the U.S. Government. Our federal customers' expectations of
how to contract, interact, and partner with us are changing, and
they need to evolve at the pace of the private sector. Launching a
nimble, empowered organization with comprehensive resources allows
us to work hand in hand with our customers to accelerate their
technology innovation, whether through R&D or through direct
contracting. Microsoft Federal serves the U.S. Government (USG), allowing
Microsoft to support the growing government business. The
organization supports the capabilities and requirements to service
USG through direct sales, contracting, and billing with the USG.
Microsoft Federal entity will meet obligations of manage contracts
with the USG through six business teams and three enablement
teams. We are committed to **empowering our teams** , building upon our
strategic investments, and delivering the technology to achieve
federal missions. As our federal customers pursue their work, from
defending the nation, to serving its citizens in challenging times,
they look to Microsoft to help them innovate, and they expect
end-to-end engagement tailored to their needs. Microsoft has been committed to and continues to heavily invest
in supporting our Federal Government. Microsoft Federal offers our
full spectrum of products and services, including hardware,
software, online products, and consulting and services. **Join us and be one who helps to empower the US government!**
_That's incredible_ **_reach_** _. When you combine that with your
own_ **_inspiration_** _, plus the_ **_freedom_** _and support to
make your ideas happen, you can make a huge_ **_impact._** Customer Engineer (CE) provides technical leadership for
customers around the world to promote health in their IT
environments through onsite, remote and dedicated services. CE's
partners with Commercial Technical Support and Enterprise Services
to strengthen the Microsoft Services Field Engineering capability
worldwide. As part of Microsoft's Services Organization a CE provides
various services to our customers to increase systems availability,
resolve critical issues and ultimately improve the health of our
customers' environments. The CE's work with experienced technical
staff to ensure they have the skills to maintain and troubleshoot
their solution in line with Microsoft best practices. When things
do go wrong we provide rapid on-site expertise to resolve critical
situations. **Responsibilities** The Power Platform CE must be able to cover the following
tasks: Provide proactive and reactive services to our customers Short term engagements through onsite assistance and proactive
engagements, such as educational workshops & health checks Long term engagements with Dedicated Support Engineering 25% Travel throughout the region Services delivered by highly skilled engineers with deep
technical expertise in the product This is a unique opportunity for individuals that possess a deep
technical expertise and are able to solve complex technical
problems through sound, creative troubleshooting. The CE sets an
example of excellence as a Microsoft representative, enhancing the
company's image and reputation through your credibility,
preparation, commitment and first-class delivery. **Qualifications** Required Skills and Experience: Ideal candidate would have 2+ years' experience with Microsoft
Power Platform, especially Power Apps and Power Automate. Power Platform Engineers should be experienced in implementing,
operating, customizing, tuning and troubleshooting Power Platform
solutions. Microsoft experience and/or accreditation in Power Platform
preferred Developer experience advantageous (ability to read/write C# and
JavaScript) Troubleshooting knowledge & skills Good understanding of ITIL/Service Management Experience in the enterprise customer segment preferred Demonstrate strong communication skills; ability to develop
strategic ongoing customer relationships, gain trust and respect
for the company Engineer must possess strong technical writing, presentation and
training skills Face-to-face customer engagement skills Enjoy team work, and actively contribute to their peer group as
well as our customer account teams Communicate at various levels from CIO to the technical staff on
the ground Travel: Travel is an integral part of this position. You should
be willing to travel as required by the needs of our customers and
our business. This position may require travel to customer sites up
to 50% of the time. Overnight travel may also be required. The successful candidate must be a U.S. Citizen. Citizenship
Verification: This position requires verification of US Citizenship
to meet federal government security requirements. The successful candidate must have an active U.S. Government
Secret Security Clearance. Ability to meet Microsoft, customer
and/or government security screening requirements are required for
this role. Failure to maintain or obtain the appropriate clearance
and/or customer screening requirements may result in employment
action up to and including termination. Clearance Verification: This position requires successful
verification of the stated security clearance to meet federal
government customer requirements. You will be asked to provide
clearance verification information prior to an offer of
employment. Cloud Screening: Candidates must be able to successfully
complete and pass a Microsoft Cloud background screening. Required
Cloud Screenings will be administered on a recurring bi-annual
basis. Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form
(https://careers.microsoft.com/us/en/accommodationrequest) . Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work. #FederalCareers
Keywords: Microsoft Corporation, Irving , Customer Engineer - Power Platform - Microsoft Federal- CTJ, Other , irving, Texas
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