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UX Specialist

Company: Frontier Communications
Location: irving
Posted on: May 3, 2021

Job Description:

This position will evaluate and recommend improvements to existing Customer facing tools and interfaces. This position will drive a positive customer experience with focus on ease of doing business and simplified ordering.

  • Analyze current user interfaces and tools and make recommendations that improve overall Customer Experience
  • Requirements gathering and Design for Customer facing tools and portals
  • AD Hoc requests related to system support or system issues
  • Support ASR and Billing enhancements and process
  • Forward thinking approach with eye on MEF standards and Simplified Ordering

Position Requirements

  • Minimum of 5 years experience with Ethernet Products and Services
  • Must have extensive Excel skills and working knowledge of Access and SQL queries
  • Sound working knowledge of M6, Sales Force, Virtual Front Office or other Telecommunication Ordering GUIs/Systems
  • Working knowledge of ASOG (Access Service Ordering Guidelines)
  • Working knowledge of ASR provisioning workflow and the ability to identify process breakdowns
  • Basic understanding of maintenance processes and metrics
  • Strong knowledge of M6 and database structure, include existing coding
  • Working knowledge of CABs billing system
  • Strong Analytical Skills
  • Strong Communication Skills
  • Creative Thinking
  • Problem Solving skills
  • Strong Writing skills
  • Strong Microsoft Office Skills, Excel, PowerPoint, Access

This position requires and analytical thinker with goal of improving the Customer Experience. The person in this role will be responsible designing and developing customer facing tools that drive revenue and improve the overall Customer Experience. This person needs to be an out of the box thinker and take manual processes and find ways to automate and build efficiencies through system enhancements and Customer facing tools. This position works closely with business operations.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Keywords: Frontier Communications, Irving , UX Specialist, Other , irving, Texas

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