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Customer Engineer, D365 Customer Engagement and Power Platform

Company: Microsoft Corporation
Location: irving
Posted on: May 3, 2021

Job Description:

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Services is looking for a Customer Engineer. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier/Unified Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.



+ Mission Critical Lead responsible for the planning and delivery of proactive and reactive support.

+ Identify and manage goals and opportunities across Azure technology solutions to improve the solution environment and functional processes for our customers.

+ Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them

+ Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

+ Engage with support, account, customer success, and product engineering teams to ensure streamlined customer experience.

+ Facilitate sessions with the product team and stakeholders to discuss product updates and feedback.

+ Plan and implement end-to-end Support for Mission Critical client support projects and initiative

+ Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness

+ Consistently apply "lessons learned", model personal accountability & teamwork.

+ Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers

+ Contribute to On Call rotations to ensure high quality of service for the critical incidents created by Support Mission Critical customers


Required Qualifications:

At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

At least 2 years of experience in at least one of these technical solution areas:

**D365 CUSTOMER ENGAGEMENT,** which includes any of the following or related experience:

+ Dynamics 365 for Customer Engagement (D365 CE)

+ Clear understanding of how D365 CE interacts with other technologies and platforms (e.g. Azure, Exchange Online)

+ Power Platform experience a plus (PowerApps, Power BI, etc.)

+ Understanding of data structures and analysis

**POWER PLATFORM,** which includes any of the following or related experience:

+ Dynamics 365 for Customer Engagement (D365 CE)

+ Significant experience with multiple areas of Power Platform

+ Clear understanding of how Power Platform interacts with other technologies and platforms (e.g. Azure, Exchange Online)

+ Understanding of data structures and analysis

**Additional Qualifications:**

+ Ability to work independently cross collaboration working in a fast-paced environment where technology and customers' requirements can change regularly

+ Demonstrated aptitude for providing extraordinary customer service, influence, impact while problem solving and building Customer & Partner relationships.

+ Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement

+ Ability to apply product & technology knowledge to improve Microsoft products and the customer experience

+ Experience and confidence engaging with Senior customer resources, handling complex and challenging scenarios

+ Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus

+ Ability to work in a fast-paced environment, and be self-motivated to meet customer expectations

+ Experience using soft-skills to consult customers towards desirable outcomes

+ Be inquisitive and challenge the status-quo when you believe change is beneficial

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: Microsoft Corporation, Irving , Customer Engineer, D365 Customer Engagement and Power Platform, Other , irving, Texas

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