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Director of Technical Program Management - GCT North America Digital Tech

Company: Citigroup
Location: Irving
Posted on: May 3, 2021

Job Description:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients and the publics trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Citis Global Consumer Bank (GCB) is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. Were looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.Overview of the RoleReporting to the GCT Head of Process Reengineering and Simplification, the Director of Technical Program Management for North America Digital is responsible for the delivery on US Consumer Banks digital and wealth strategy. You own driving the launch of great customer experiences and products on our mobile and web channels and seamless integration with assisted channels to ensure world class service. Being the leader that is strategic partner to Product and Engineering to enable Citis mission to become the digital-first, holistic banking solution that evolves to meet your unique, changing financial needs - throughout all of lifes moments. Deliver customer-centric digital solutions and communications that enable clients to confidently manage their entire financial picture through easy-to-use tools, insights, content, offers, and recommendations Are you a leader of leaders? Are you passionate about developing those working for you? Do you think about technology as a way to increase efficiency and change our engagement with customers? Are you an engineer that lives to solve problems? Do you want to lead a world class technical team of skilled program managers? We are looking for a senior leader that shares our passion for developing people, building cool technology, willing to be fearless, obsessed about simplification and excellence and tackling complexity head on. This position has an incredibly unique vantage point at the intersection of business, technology and product. As the leader of technical program management at Citi, you will be working with engineering leaders, product management, and cross-functional teams to manage and execute our ambitious product strategy. You will partner with every functional domain in the company and exercise your influence to get big things done. Your organization is the hub of getting engineering work in, rationalized, conceptualized, assigned, and delivered across domains in our agile execution model. You will lead the charge on solving our hardest, most meaningful challenges: set the drumbeat that everyone marches to! Improve existing processes and develop new mechanisms to scale the way we plan and deliver for platform services as we grow the company. Driving agile transformation and improving speed to market. Building and driving a culture of learning and excellence in delivery with your team and stakeholders. We want you to drive innovation that people love and be boundary-less in seeking solutions, eliminating redundancy and driving execution excellence. You will build your own scorecard to continuously monitor capacity, demand, execution, delivery, and hygiene via key performance indicators including: capacity, demand, backlog, velocity, quality, project throughput, spend, regulatory compliance, and application security. You ensure execution aligns with all regulatory requirements while continuously working to simplify and to automate the necessary and auditable paperwork and processes You will need to be a smart risk taker, who can deliver big ideas as well as transform them into scalable programs. Not only will you communicate with business, technology, audit, risk, fraud, and finance executives, you will build relationships with them. You will be data driven and without bias in your approaches. Establish collaborative and productive relationships with product management, governance, UX design, vendors and other supporting teams. Foster an environment of engineering excellence and innovation. Insist on designing to the edge. You will be data driven and without bias in your approaches. You have a proven ability to operate in an ambiguous, fast-paced environment. You will possess excellent leadership and interpersonal skills necessary to influence teams to deliver in a fast-paced and dynamic environment. You will actively encourage the development of your managers and your technical staff while continuously raising the bar on performance and technical depth. Key Priorities: Being a strategic partner + Be the strategic partner and advisor to the Technology Head of Digital and US Consumer Digital Product Head. Ensuring well laid out roadmaps and execution plans for US Consumer Digital Book of work delivery + Responsible for management and execution of operating model routines Obsess about building and shipping great products for our customers with excellence + You obsess over customers and always work backwards from them to earn and keep their trust. Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results. + Delivery focus. You are accountable for driving teams inside and outside of your organization to deliver the expected results. You focus on the key business outcomes and deliver them with quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle. + Drive disciplined execution with high quality and insist on high standards. Lead your teams to deliver high quality products, services, and processes. Delivering results while maintaining highest level of quality and ensuring timely adherence to software development lifecycle standards Being the glue that brings teams together + We want you to drive innovation that people love and be boundary-less in seeking solutions + Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment + Establish credibility and rapport with senior executives and technical and non-technical team members alike + Build and lead an organization with customer focus and effective communication with a focus on decisive, fast-moving solutions, quick and constructive resolutions to conflicts, and a no barriers mentality.
Being a visionary TPM Leader that is focused on building high performing TPM function + As a Manager of managers, you lead by influence and set the vision for a bar raising TPM function. Manage, mentor and grow the TPM leaders of the future. + Building and leading a team of TPMs that are highly passionate, motivated and smart problem solvers to design future state products and technology solutions. + Your teams have a deep understanding of the platform, integration patterns, organizational capabilities, and the company wide assets that can be leveraged to provide rich customer experiences while building technical solutions. + Demonstrate an ability to structure an organization and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team quickly to accommodate growth. + Partner with fellow TPM leaders to ensure alignment and standardization in ways of working Be a change agent. Drive agility, excellence and simplification in ways of working + Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, infrastructure reliability, security, and scalability. + Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals + Transform the organization into one that drives speed to market and delivers value for our customers in an agile operating model. Champions a culture of high standards, pushes for progress, embraces change and challenges the status quo. + Continue to improve the engineering culture across all tech functions. + Serve as an evangelist for the team and overall culture, both internally and externally.
Being the voice of the teams + Responsible for communicating business strategy and goals and how they align to the teams work + Provide transparent frequent updates, manage sponsor expectations, and keep all stakeholders informed on Book of Work progress. Creating a culture of transparency and trustRequirements: + Proven ability to develop talent and build a bar raising function & high performing teams (both managers and individual contributors) + High degree of emotional intelligence, empathy and level headed, fact based approach to solving problems. + Capability to define a well thought out organizational strategy and execute on an associated operational plan. + Experience with cloud computing, online services, enterprise software development, engineering and associated operations at scale, application security. + Experience with associated developer tooling for CI/CD, TDD, and BDD + Demonstrated ability to operate with complete independence and autonomy + Change agent with strong credibility and influence in the organization. Proven ability to drive transformation and simplification of a function and organization + A deep understanding of agile software development processes. Lean engineering focus + Motivated to achieve results through teamwork and collaboration; drives results through managing teams to success, in addition to partnering with others to achieve results (i.e. team player). Strong stakeholder management + Customer focused, with proven excellence in program delivery, with high quality and engineering focus + Intellectually curious, open minded, and a creative problem solver with impeccable judgment + Can communicate (written and oral) to executives, peers, and staff with eloquence and authenticity. Ability to communicate a compelling vision and inspire others to deliver on an ambitious, complex roadmap + Ability to dive deep into and explain complex technical topics and architectural tradeoffs while tailoring the message to various audience groups (e.g. engineers, product managers, executives) + Demonstrated ability to work effectively within a complex regulatory framework and to innovate while achieving compliance objectives + Be curious, you are never done learning and always seek to improve yourself. You curious about new possibilities and act to explore them. You are a learner for life and invest in yourself, find time to self-developQualificationsThe ideal candidate will come from an organization with a strong technical program management function and be a visionary leader with deep experience driving technical or engineering programs from ideation to implementation. Bachelors degree in computer science, or a related field. Masters degree or equivalent experience preferred. + Hands on experience (10+ years) leading program management function and/or technical teams + 15+ years experience in enterprise level program management and delivery engineering products at scale. + Strong analytical and quantitative skills; Data driven and results oriented + Exceptional strategic analysis, problem solving, issue resolution and decision-making skill + Excellent verbal and written communication skills backed by a strong business and technical vision + Expert knowledge of Agile frameworks like SAFe, Scrum, Kanban, and familiarity with Jira and Confluence tools + Prior experience in building and shipping software on mobile and web platforms a plusJob Family Group:TechnologyJob Family:Technology Project ManagementTime Type:Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi (/citi/accessibility/application-accessibility.htm). View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( . View the EEO Policy Statement (om/citi/diversity/assets/pdf/eeo/_aa/_policy.pdf) . View the Pay Transparency Posting ( Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Keywords: Citigroup, Irving , Director of Technical Program Management - GCT North America Digital Tech, Other , Irving, Texas

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