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Middleware Operations Lead - AVP

Company: Citigroup Inc.
Location: Irving
Posted on: May 3, 2021

Job Description:

Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.

Job Overview:

The Middleware Operations Lead is a technical role responsible for driving Web/ App Hosting platform administration strategies, including maintenance, technical guidance, and security fixes in coordination with the Technology Infrastructure teams. The overall objective is to coordinate, manage and execute technical and strategic concepts and activities, including but not limited to the following:

  • Install and configure the tech stack software (WebSphere, WebLogic, Tomcat, IBM HTTP Server, etc.) and their prerequisite components (clients, Java, OS utilities) on the targeted servers
  • Implement code repositories (Bit Bucket/Git) and the associated promotion processes to support the application team's Software Development Life Cycle (SDLC) across Dev, UAT and PROD environments
  • Advise users on the supported configurations of the client and server tech stack tools and their prerequisite components (clients, Java, OS utilities)
  • Review CPU, Memory, I/o, and network capacity on the servers
  • Monitor system performance, and research solutions to any potential bottlenecks
  • Provide expert technical oversight for Sev 1/2 infrastructure (unplanned outages) and application (job performance or stability) issues
  • Troubleshoot and support Sev 3 application (coding, design) issues that gets escalated
  • Assist the application teams with any design, code refactoring, and performance analysis requests

Preferred Technical Expertise:

  • Hands-on experience in one or more areas - PaaS, SaaS, CI/CD Continuous Integrations Continuous Deployment, CM Configuration Management Docker, Jenkins, Puppet Chef, Cloud PCF/AWS, Ansible, Kubernetes.
  • Understanding of cloud application design principles such as 12 factor apps.
  • Experience in installing, patching, and supporting Pivotal Cloud Foundry (and supported tiles/ infrastructure) in a private cloud environment.
  • Broad knowledge in systems monitoring, alerting and analytics (Wily, AppDynamics, Logstash, Splunk, etc.).

In addition to that, this role would require the technical lead to perform following roles:

  • Provide thought leadership for Cloud, Distributed & Web technical solutions for Consumer channels.
  • Strong knowledge of Web/ App Hosting platforms - Tomcat, WebSphere, Apache HTTP Server, IBM HTTP Server, Oracle HTTP Server, etc.
  • Partnering with agile development and application teams to influence application modernization and migration to cloud platforms.
  • Collaborate with architects, engineering, client managers, project managers, applications and infrastructure teams to plan and coordinate changes.
  • Build and manage Private/ Public implementations for Web and App Hosting platforms within Citi.
  • Manage the technical deliverables for projects to high quality standards.
  • When incident contact procedures do not work, act as primary escalation for problems and incidents.
  • Accountable for root cause analysis for Severity 1, Severity 2 and chronic recurring incidents.

Education:

  • Bachelor's degree or equivalent work experience

Keywords: Citigroup Inc., Irving , Middleware Operations Lead - AVP, Other , Irving, Texas

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