**Customer Engineer, Dynamics** **Finance & Operations**
The **Customer Engineer (CE)** provides technical leadership for
Dynamics 365 Finance & Operations customers around the world to
accelerate the pace at which these products are embraced, while
also promoting health in their IT environments through onsite,
remote and dedicated services. As part of Customer Success, CE
partners with Commercial Technical Support and Enterprise Services
to strengthen the Microsoft Services Field Engineering capability
**Customer Success:** Microsoft aspires to help our customers
achieve their own digital transformation, leveraging the power of
Microsoft Cloud solutions and support offerings. To this end,
Microsoft invests in a dedicated Customer Success team that will
help Microsoft customers successfully realize their business
**Customer Engineers (CEs)** are deep technical advisors
supporting Enterprise customers to deliver unique value by removing
blockers to consumption within their given Solution Area. CEs
provide technical support including risk assessments and tuning to
operate and optimize a customer's cloud or on-premise environment.
The Customer Engineer provides support delivery services as well as
technical readiness through a Customer's Support contract via
dispatch by the account team. Customer Engineer services can be
delivered either remotely or on-premises.
**Business Applications Domain**
Microsoft's Business Applications Domain helps customers
maximize their investment in Microsoft Dynamics 365 solutions, the
full portfolio of Microsoft Products and Microsoft Azure through
accelerated adoption and productive use of technologies. The
Microsoft Business Applications Domain team is part of a worldwide
organization of exceptional people who lead and serve our customers
to realize their full potential through software and services.
As part of Microsoft's Customer Success Organization a CE
provides various services to our Enterprise customers to increase
systems availability, resolve critical issues and ultimately
improve the health of our customers' environments. The CE's work
with experienced technical staff to ensure they have the skills to
maintain and troubleshoot their solution in line with Microsoft
best practices. When things go wrong we provide rapid expertise to
resolve critical situations.
+ Partner with internal and external stakeholders to accelerate
client transformation by providing architectural, design and
+ Lead Customer Success engagements including Scoping,
Requirement gathering workshops, Solution Architecture and Design,
Configuration, User training and leading teams through the
+ Help account teams identify, pursue and close strategic
business development opportunities while leading the delivery of
+ Routinely act as subject matter expert, build strong, trusted
relationships with clients and act as a team leader on the
+ Deliver effective presentations to audiences of all sizes and
possess excellent communication skills.
+ Maintain extensive product group relationships and drive
technical readiness for Dynamics solutions with product
certifications and specific ISV packaged solutions expertise as
This is a unique opportunity for individuals that possess a deep
technical and business expertise and are able to solve complex
technical problems through sound, creative troubleshooting, examine
possible workarounds and escalations as required. As a CE, you set
an example of excellence as a Microsoft representative, enhancing
the company's image and reputation through your credibility,
preparation, commitment and first-class delivery.
+ At least 2 years of experience in developing, customizing,
tuning, troubleshooting, implementing, or supporting any of the
following: Microsoft AX/Dynamics 365 for Finance & Operations,
large-scale ERP systems (e.g. SAP, Oracle/PeopleSoft, etc.) or
+ At least 5 years of experience working with Enterprise
customers in any of the following: developing technology strategy,
providing customer technical readiness and enablement, delivery
support services, on premise and remote technical support, solution
development, account management; technical requirements gathering;
broad evangelism through events and community
+ Current and deep experience with implementing large projects
on the Dynamics 365 for Finance & Operations solution, or other
large-scale ERP systems (e.g. SAP, Oracle/PeopleSoft, etc.).
+ Qualifications include hands-on experience with multi-phase,
global, enterprise-wide Dynamics 365 for Finance & Operations (or
Dynamics AX) implementation with focus on presales/business
development as well as engagement delivery.
+ Understanding of competitive technology to properly assess
feasibility of migrating customer solutions from, and/or
integrating with existing customer systems from non-Microsoft
+ Work experience involving pre-sales support, technical
consulting, solution design, project envisioning, planning,
development, deployment, and management.
+ Deep understanding of markets, customers and related
technology; have the background to provide leadership in the
practice and a demonstrated effectiveness in consulting and client
+ Industry leading breadth knowledge of subject area and have
demonstrated analysis and communication skills connecting
technology and business problems.
+ Proven Sure Step methodology experience where the candidate
has executed full ERP project life cycle or orchestrated Sure Step
offerings (Architecture assessment, performance review or
customization review) would be an advantage.
+ Domain Skills or experience in one of the following industries
is an advantage - Manufacturing, Retail, and Professional
+ Education: Bachelors Degree in Computer Science, Engineering,
Finance, Business Administration, or related field. Equivalent work
experience will also be considered.
+ Travel will be required for this position in the future.
Microsoft is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and
ordinances. We also consider qualified applicants regardless of
criminal histories, consistent with legal requirements. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a
request via the Accommodation request form
Benefits/perks listed below may vary depending on the nature of
your employment with Microsoft and the country where you work.