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Control Officer - Enterprise Customer Excellence Control Group

Company: Wells Fargo
Location: irving
Posted on: May 3, 2021

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customer

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers' needs are understood and supported. The group is also accountable for ensuring regulators' expectations are met and that employees have the tools and training necessary for success.

The Control team is responsible for partnering with the relevant business group to identify, assess, manage and mitigate current and emerging risk exposures associated with their activities and operations. Monitors, measures, evaluates, and reports on the impact of decisions and controls for the Enterprise Customer Excellence team. These positions will fill roles within the ECE Control Programs implementation team responsible for issue management support, RCSA/ERIA completion, SAA/QA governance, risk reporting, and compliance/operational risk related initiatives.

* Leads and influences partnerships with the business process owner by consulting and providing expertise and strategic direction in the control design to effectively mitigate risks, including design of effective means of measurement. * Contributes to the development and enhancement of the business control environment through execution of the Risk and Control Self-Assessment (RCSA) program. * Engages in the development and implementation of new controls, action plans, and root cause analysis. * Supports the Business with implementation of Control programs by providing consultative guidance. * Assesses and designs appropriate metrics to inform and monitor the health of the operational risk environment. * Supports a strong risk management culture through the implementation of key risk management programs into the standard operating framework of the business.

Please note: Candidates will be required to work within one of the following Wells Fargo locations: Charlotte, NC; Fort Mill, SC; Des Moines, IA; Minneapolis, MN; Dallas, TX; Irving, TX; Phoenix, AZ. Relocation assistance is not available for this position.

Position is currently remote; however, candidate(s) will be required to work on site when Wells Fargo returns to standard operating model.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Required Qualifications

* 7+ years of experience in risk management or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

Desired Qualifications

* Excellent verbal, written, and interpersonal communication skills * Strong analytical skills with high attention to detail and accuracy * Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills * Experience articulating issues, risks, and proposed solutions to various levels of staff and management * Ability to articulate complex concepts in a clear manner * Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members * Strong time management skills and ability to meet deadlines * Knowledge and understanding of financial services risk management

Other Desired Qualifications

* Risk program or risk reporting experience * Expertise in one or more of the following: Risk Appetite, Risk Assessments, Risk Acceptance, Risk Committees & Routines, Program implementation, RSCA/ERIA/BPM Integration, Risk Reporting, Issues Management and Escalation * A strong track record and business knowledge in the financial services sector with subject-matter expertise as it pertains to business functions * Demonstrates the ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making * Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs * Demonstrated experience working in a rapidly changing and complex environment * Drive overarching governance routines for the Control Executive team inclusive of providing aggregated views and data/analytical reporting * Demonstrate the ability to influence and navigate across the business; driving the right outcomes based on the needs

Job Expectations

* Ability to travel up to 10% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $110,600 Mid: $158,000

SC-Fort Mill: Min: $110,600 Mid: $158,000

AZ-PHX-Northwest Phoenix: Min: $110,600 Mid: $158,000

TX-Irving: Min: $110,600 Mid: $158,000

IA-Des Moines: Min: $110,600 Mid: $158,000

TX-DAL-Downtown Dallas: Min: $110,600 Mid: $158,000

NC-Charlotte: Min: $110,600 Mid: $158,000

NC-Charlotte: Min: $110,600 Mid: $158,000

Street Address

MN-Minneapolis: 90 S 7th St - Minneapolis, MN

SC-Fort Mill: 3480 State View Blvd - Fort Mill, SC

AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ

TX-Irving: 250 E John Carpenter Freeway - Irving, TX

IA-Des Moines: 801 Walnut St - Des Moines, IA

TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX

NC-Charlotte: 401 S Tryon St - Charlotte, NC

NC-Charlotte: 301 S Tryon St - Charlotte, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

Keywords: Wells Fargo, Irving , Control Officer - Enterprise Customer Excellence Control Group, Other , irving, Texas

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