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Customer Service/Call Center

Company: CoreLogic
Location: Irving
Posted on: May 3, 2021

Job Description:

Job Summary Join the team that powers the global real estate economy - CoreLogic is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.We are a $1.95 billion in sales company with more than 6,000 employees globally serving the financial services and insurance industries. We are evolving at a rapid pace and the clients we serve are challenged from every direction, which means we are growing and innovating to help drive their success. Working together, and differentiated by our superior data, analytics and data-enabled solutions, we empower our clients to make smarter business decisions through data-driven insights. We take initiative, are fully accountable, build respect and trust, make transparency a must-and engage, include and collaborate at every turn.We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.Job Description: Perform a host of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies; assigning and tracking orders for valuation services and products; and trouble-shooting and resolving issues that may arise throughout the lifecycle of each order. Interface with customers, clients, and other internal and external constituencies, typically by telephone, letter, fax or email to handle queries/problems and support the processing of orders. Incumbents use computerized systems for tracking, information gathering, and/or troubleshooting. Primary Responsibilities: - Interfaces with internal and external customers to resolve customer service calls/queries/problems. - Verifies contacts and account information. - Examines customer problems and implements appropriate corrective action to respond to customer requests. - Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action. - Maintains and creates logs, reports, records and files to document order activity and action items. - Investigates, analyzes, coordinates and tracks complex customer issues and problems. - May contact appraisers, brokers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate. - May interface with different departments/groups to coordinate resolution of issues. - Tracks orders as necessary. Job Qualification: High school diploma equivalent Strong verbal and written communication skills, exceptional phone demeanor "Best-in-class" customer service skills via both phone and email Detail oriented with the ability to multi-task Proactive, driven and highly motivated Strong problem solving skills; ability to resolve escalated issues on behalf of the internal or external client Ability to collaborate and support others in a team environment Proficient in basic computer skills Experience working in a fast paced, production-driven environment preferred CoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability: CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy - Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Keywords: CoreLogic, Irving , Customer Service/Call Center, Other , Irving, Texas

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