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Vice President, Associate Client Partner (remote)

Location: Irving
Posted on: May 3, 2021

Job Description:

Job Description

Epsilon is a global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. It doesn't matter where you are in the Epsilon landscape or which accounts you're assigned to, chances are you'll be connecting with people all over the world to leverage new and better ways to help our clients create dynamic and meaningful direct-to-customer connections. We combine the industry's best marketing technologies, predictive data and innovative agency services to deliver greater impact and meet the needs of global brands

The Associate Client Partner is a high performing candidate focused on developing strategic client relationships and driving growth. Candidate should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit - experience in the Restaurant Vertical is a plus. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of executive-level client relationships for Fortune 500 clients. You will have responsibility a very large client relationship, reporting to an SVP Client Partner. The candidate should have demonstrated the ability to create solutions and services that deliver breakthrough campaigns and customer experiences informed by strategic insights, data and technology.

The Work You'll Do

You will be responsible for the development and execution of a three year strategic plan for assigned clients; account strategies that deliver business value to clients and generate growth for Epsilon. You will build and maintain executive relationships between Epsilon and the client; this includes identification and cultivation of all individuals who influence, buy, or have a stake in solutions / services that Epsilon can provide. You will work closely with an enterprise sales rep and cross functional team to execute on account growth and development strategies, as well as agency partners within the Publicis Groupe network. The candidate will play a critical role in the customer experience that we aspire to create at different stages of the customer life cycle. You will be able to quantify and articulate the business value that Epsilon provides to your clients; the client will understand the business impact of Epsilon solutions and services. Finally, you will be accountable for ensuring that revenue forecasts and sales pipelines are accurate; you will also be accountable for all contracts and legal agreements between Epsilon and the client.

Successful client partners will hit profit and client satisfaction targets, retain their clients, and generate growth year over year.

Essential Functions

* Acting as client advisor to connect the dots how brand marketing, CRM/Loyalty, technology, digital and data work together to drive positive client outcomes * Developing an in-depth knowledge of the client's business: strategic objectives and annual goals, key trends, disruptors, competitors, positioning, marketing programs & key initiatives; organization structure, decision making process, key influencers and stakeholders, budget ownership, marketing technology landscape, and relationships with Epsilon competitors * Communicating the client vision to the overall account team (delivery, client services, sales, product, strategic consulting and partner organizations) * Leading a cross functional team to create and execute on a three-year strategic account plan * Building strong consultative relationships with key client executives and navigating various levels within the client organization and across brands, marketing centers of excellence, IT, and procurement functions * Meeting with and maintaining a strong presence with your clients (virtual and future in-person travel) * Playing a leadership role in pursuits, proposals and overall account management * Acting as the voice of the client for solution design * Forecasting of revenue and growth opportunities, negotiation of contracts and legal documents, and oversight of billing * Staffing and developing the client services team * Serving as an escalation point for key challenges with accountability for the resolution of client issues * Proactively assessing the market landscape, what competitors are doing, as well as continuously keeping up to date with Epsilon's offering and solution/product development pipeline.


* 8+ years' experience in related role, focused in driving data-centric solutions across MarTech, CRM, Loyalty * 8+ years' experience as account relationship and/or business development lead serving clients * Experience working independently in and with large, highly-matrixed corporate environments * Experience in and with organizations with significant scale and complexity * Experience achieving against high growth/sales targets * Experience working in a consultative manner with clients and serving as a key advisor and partner * Experience leading high-stakes work (e.g. key accounts, strategic initiatives) * Experience in fast-changing environments * Experience managing challenging (external) stakeholders * Track record of delivering high impact solutions and experiences, collaborating with cross functional teams, and driving vision and purpose * Relevant industry experience and knowledge, preferably in leadership or account management roles. * Deep and varied expertise in in digital marketing. * Passion for client service and delivering positive business outcomes for clients * Success in playing a leading role within a matrixed account team * Strong background in crafting and delivering proposals * Ability to influence and lead cross-functional teams in multiple client pursuits and initiatives concurrently * Strong business insight and strategic mindset * Poise, executive presence, outstanding communications skills * Bachelor's degree required; MBA a plus

Keywords: PUBLICIS GROUPE SA, Irving , Vice President, Associate Client Partner (remote), Other , Irving, Texas

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