JIRA Administrator

Company: NTT DATA Corporation
Location: Irving
Posted on: May 3, 2021

Job Description:

Req ID: 125474

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a JIRA Administrator to join our team in Irving, Texas (US-TX), United States (US).

Job Responsibilities Include:

• Support JIRA and Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards, and reports configurations.
• Lead minor and major JIRA/Confluence upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling in conjunction with our JIRA partner.
• Install, manage, and administer Jira add-ons, plugins, and extensions.
• Understand and adapt XML configuration files regarding JIRA integration, as necessary.
• Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate.
• Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests.
• Conduct training on JIRA and Confluence regarding how to use the tools, new functionality, etc.
• Aid in the development and compilation of training materials based on the company's needs.
• Create, maintain, and support dashboards and advanced filters for end users reporting capabilities.
• Establish and execute data stewardship and best practices.
• Provide User Management and grant user permissions in accordance with role.
• Create and maintain detailed technical and user facing documentation.
• Resolve issues as they arise with JIRA Projects and Confluence in coordination with JIRA partner team.
• Interact with existing vendors for support and troubleshooting, working with our JIRA instance hosting provider on necessary upgrades and communications with others on planned outages.

Basic Qualifications:

• Minimum of 3 years of experience in JIRA administration.
• Minimum of 3 years experience with the software development process
• Minimum of 2 years experience with Atlassian tool.

Preferred Skills:

• Proficient in understanding and adapting XML (Extensible Markup Language)
• Experience with on-premise, hosted environments, and remotely co-located systems.
• Basic programming knowledge with an understanding of various Java frameworks
• Experience installing and updating JIRA plugins using Atlassian SDK is a plus.
• Experience as a JIRA Administrator in the past where one has customized JIRA projects with various schemas
• Proficient in Project Setups, Components, JIRA Reporting, Report Filters and Dashboard creation
• Excellent problem solving and process implementation skills.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT DATA Corporation, Irving , JIRA Administrator, Other , Irving, Texas