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Supervisor, Operations

Company: CoreLogic
Location: Irving
Posted on: June 6, 2021

Job Description:

Job Summary

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose - to innovate and create solutions that solve our clients' toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset - our people!

Job Description:

  • Act as a resource for internal management, business line partners, and external clients. Ensure adherence to all SLA agreements and management team goals. Manage/Lead on-going and new projects, management reporting and administrative functions.
  • Relationship Management: Maintain relationships with business line partners, assist Director of Operations, and partner with supervisory staff on various functions. Recommend and implement process improvements that enhance service levels. Identify appraiser issues and coverage deficiencies; work with all necessary partners on combined service concerns.
  • Customer Service: Act as a resource for internal staff, business line partners, external clients, and peers. Address transactional issues, process improvements, and procedural issues in a timely manner. Ensure escalation procedures are followed. Through proper administration of procedures and tasks, manage to all SLA agreements and team goals.
  • Project Stewardship: Propose, plan, and execute projects based on need and approvals. Collaborate with peers and other business partners to ensure project ideas work amongst all departments. Create and manage through individual responsibilities, meetings and deadlines to ensure forward performance on projects.
  • Management Reporting/Research Analysis: Execute high level reporting including, but not limited to: headcount, business line specific reporting, and operations health. Create/modify new or current reporting. Research systemic and service issues, also providing follow up analysis to research findings. Beta test upcoming roll outs.
  • Transaction Management: Effectively manage daily transactional production through appropriate work assignments, reviewing reports and WMS data, managing escalations, reducing problems with orders, etc. Ensure current, documented procedures are available. Lead regularly-scheduled department meetings to discuss process changes and solicit ideas for improvements.

Additional Accountabilities:

Evaluate performance of team against corporate objectives:

  • Manage SLAs to meet and exceed client expectations.
  • Deliver strong customer service and client engagement levels.
  • Lead and/or complete projects as agreed to with leaders within the organization.
  • Hold team members accountable.
  • Ensure procedures within area are current, accurate and fully documented.

Job Qualification:

  • Previous management experience as a Team Lead. (or equivalent work experience)
  • Ability to select, hire, train and manage employees to ensure consistent completion of work activities.
  • Three years of related industry knowledge or operational experience.
  • Effective time management, organizational, and administrative skills.
  • Strong interpersonal skills, written skills, communications and customer service skills.
  • Demonstrated ability to work independently and within a team environment.
  • Ability to multi-task to meet long-term and short-term deadlines.
  • Analytical and problem-solving skills; develop alternative solutions for complex situations.
  • Strong ability to identify problem processes and suggest improvements.
  • Proficient PC skills including the Microsoft Suite of products.
  • Professional demeanor.
  • Stress tolerance.
  • Initiative
  • High School diploma.

Preferred:

  • Related industry knowledge and experience.
  • Previous experience leading, directing and training others.
  • College degree. (or equivalent amount of job-related experience)

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

Privacy Policy - http://www.corelogic.com/privacy.aspx

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.

Keywords: CoreLogic, Irving , Supervisor, Operations, Other , Irving, Texas

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