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SRE - Service Reliability Engineer

Company: Citigroup Inc.
Location: Irving
Posted on: June 6, 2021

Job Description:

Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.

Service Reliability Engineer(SRE) for NA Digital platforms.

This position will have global scope and accountability. It will drive service improvements in function and efficiency, and reduction in error rate through automation of IT services delivered and/or executed by Global Production Management in support of Global consumer group(GCG) customers worldwide.

The position is a senior technical role to help in the creation of ultra-scalable and extremely reliable software systems emphasizing the reliability factor in the product management lifecycle. Responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. Key focus is automation

The role requires clear understanding of SRE fundamentals, with an ability to communicate at a leadership level to senior executives at Citi with operational excellence mindset

Job Location- Irving, US & Jacksonville, Florida

Responsibilities -

  • Responsible of IT Service Automation to reduce cost, reduce risk, improve efficiency and enable Service Management to keep up ever increasing volume of with fast pace of newer technologies due to agile and Next Gen Architecture.
  • Drive development of automation strategy in line with corporate standards and tools.
  • Drive and implement rigorous quality standards for all aspects of the automation delivery from initial concept to final implementation.
  • Continually evolve the working practices within and services provided by Production Management (regionally and globally) to improve efficiency and productivity.
  • Continuous forward compatibility and acquisition of competency around automation, Artificial Intelligence, Robotics Process Automation, predictive analytics, etc.
  • Decision analytics and technology platforms to deliver immediate results and long-term business impact
  • Develop predictive models that will form the basis of information-driven strategies executed with respect to services provided by Production Management.
  • Ability to conduct blameless problem management/post mortem phase of major incidents, develop executive briefings, assess major incident impacts and drive service improvements to prevent repeat of an incident.


  • 10+ years of experience and an understanding of the IT environment to include applications, associated infrastructure (network, servers, Data Centers, etc.)
  • 5+ years of experience required in microservices , APIs and middleware development and support using cloud platforms-AWS, Pivotal Cloud foundry, Gemfire, API's.
  • Experience required in Web-enabled application development, Spring boot, Linux/Unix Navigation and Administration, Java script, Java, HTML, CSSXML.
  • Experience in Robotic Process Automation and Artificial Intelligence technology platforms. Hands on experience in Python programming language.
  • Knowledge of service management and service performance tools - including ticket, change, and incident management.
  • Successful experience managing service performance of production environments with a focus on meeting/exceeding established Service Level Objectives.
  • Experience in monitoring products like Splunk, Wily and App Dynamics is required Middleware experience in Tibco, Solace messaging is preferred.
  • Strong analytical skills in support of production issue resolution and root cause identification.
  • Strong organizational skills to manage a variety of work areas and cross team engagements.
  • Strong communication and presentation skills with the ability to communication complex topics to a diverse audience

Keywords: Citigroup Inc., Irving , SRE - Service Reliability Engineer, Other , Irving, Texas

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