Product Manager - Customer Hub

Company: NTT DATA
Location: Irving
Posted on: June 7, 2021

Job Description:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Product Manager - Customer Hub to join our team in Irving, Texas (US-TX), United States (US).

Data as an Asset Practice

Our practice focuses on, "All things Data, Analytics and Automation" to help our clients develop critical business insights and then act on those insight to improve outcomes and drive ROI. Our consultants work across industries, bringing expertise in data, data science, intelligent automation, and technology advisory. We partner closely with client teams as well as other consulting practices and delivery groups across the company to deliver on our mission.

We are currently seeking a Manager to join our practice.

This role is targeted to be based in one of our regional hub cities: New York, Boston, Washington DC, Charlotte, Chicago, Nashville, Atlanta or Dallas.

Key Responsibilities

• Oversee technology and digital transformation programs at our clients that leverage your deep understanding of Product, Product Bundling, Pricing and the intersection with Customer Experience, Marketing and Personalization
• Develop business and technical requirements for new features, solutions, data needs for Marketing, Personalization, Automation, and Decisioning supporting the building of a Product and Pricing Data Hub
• Determine release goals and KPI metrics for a platform product and continuously monitor feature development for alignment to the goals
• Perform or participate in product demos at all phases of the development lifecycle with varying levels of the enterprise to ascertain acceptance criteria obligations, collect customer feedback, and incorporate it effectively into future launch plans
• Collaborate with client leadership to identify new controls, including response/escalation plans for business and customer facing product issues
• Make use of research, user studies, metrics, and competitive analysis to understand potential solutions for a client problem, business needs and technology challenges
• Assist our clients in defining the vision and requirements for the solutions, recommending potential options, selecting the optimal option, sizing large-scale initiatives, and developing a roadmap for the selected solution
• Generate expansion at clients through identification and solicitation of new opportunities for consulting and implementation projects
• Answer RFIs, RFPs, or prototype development in support of pre-sales engagements
• Capture best practices, develop case studies, sales collateral, and other core deliverables to build solution offerings

Basic Qualifications:

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent STEM discipline
• 5+ years of recent management consulting experience where you had to build and manage client and executive relationships, develop proposals, and deliver solutions within the Financial Services industry
• 5+ years of project/program management experience focusing on digital channels, marketing initiatives, and transformational program management
• 5+ years of hands on experience with metadata management, data management, data quality, and lineage applications: Collibra application preferred
• 5+ years of experience building, coaching, hiring and managing matrixed and cross-functional teams
• Travel 50% or more of the time as COVID 19 restrictions are lifted

Other Preferred Skills:

• 5+ years of experience as a scrum master in agile-based product delivery methodology
• 5+ years working with modern master management platforms and frameworks
  • IBM MDM preferred
  • Product, Pricing and Offer domain experience preferred
  • Integrating into data acquisitions and KYC platforms preferred
  • Matching, merging, survivorship rules, etc.
• 5+ years of experience designing or accessing real time high availability master data APIs
• 5+ years of practicing DAMA standards, specifically regarding metadata management, reference data, and master data management
• 5+ years of experience with data integration design patterns and data ingestion toolsets

#LI-NAM

#BConsult

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Irving

Nearest Secondary Market: Dallas

Job Segment:
Consulting, Program Manager, Manager, Management Consulting, Computer Science, Technology, Management

Keywords: NTT DATA, Irving , Product Manager - Customer Hub, Other , Irving, Texas

Click here to apply!

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