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Operational Risk Senior Officer- COO-CAO

Company: Wells Fargo
Location: Irving
Posted on: June 8, 2021

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

As the company's second line of defense, Corporate Risk - or Independent Risk Management - provides independent oversight of risk-taking activities. Independent Risk Management establishes and maintains Wells Fargo's risk management program and provides oversight, including challenges to and independent assessment of, the frontline's execution of its risk management responsibilities. We manage risk according to the Risk Management Framework and ensure all employees understand their individual accountability for managing risk.

The Operational Risk Business Oversight individual contributor is responsible for performing oversight of the following COO/CAO organization's operational risks, including Business Continuity, Safety & Physical Security, Change Management, and the Service Governance Office.

This role will oversee and challenge the front line across all operational risk routines, including: plan, identify and assess, control and mitigate, monitor and report, test and validate; escalate issues and concerns to appropriate decision-making body. The role continuously reviews and challenges the alignment of risk management results and expected functional outcomes.

This role will serve as the key point of contact among Independent Risk Management, Front Line COO leadership, and Control Executive leaders for all matters pertaining to oversight of the noted COO organizations.

The primary responsibilities of this role follow:

  • Oversee the company's risk-taking activities with respect to operational risk.
  • Apply subject matter expertise and industry knowledge to provide independent oversight and challenge to the Line of Business's operational risk.
  • Use industry knowledge to aggregate, assess, challenge, and report on front line operational risk, management activities, and enterprise risk programs' execution effectiveness.
  • Evaluate cross-program and cross-group analytics to identify opportunities and best practices to influence stronger risk management practices by the business.
  • Actively engage in key front line governance routines inclusive of strategic planning sessions, governance committees and business reviews.
  • Directly engage with the Control Executive teams, Business Heads and Independent Risk leaders to promote a strong operational risk culture.
  • Identify and escalate conflicts with risk management results and expected business outcomes.
  • Evaluate cross-program and cross-group analytics to identify opportunities and best practices to influence stronger risk management practices by the business.
  • Employ operational risk capabilities, subject matter expertise, and collaboration with operational risk type teams.
  • Coordinate Operational Risk Management independent risk management routines including analysis, evaluation and challenge of risk identification and assessments; issue trends and themes; risk appetite and key risk indicator metrics; loss events; and external environment risk factors.

IMPORTANT: This position will start remotely, however candidates will be expected to return to an approved location, listed in the posting, at a future point in time. Please Note: This role is not open to telecommute long term.

Required Qualifications

  • 10+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Desired Qualifications

  • Ability to articulate complex concepts in a clear manner
  • Advanced Microsoft Office (Word, Excel, and Outlook) skills
  • Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications

  • Expert understanding of risk management, with specific experience in components of the Chief Operating Office
  • Meaningful knowledge across enterprise risk management framework to drive connectivity, including best practices
  • Strong knowledge of the financial services industry, products, and regulatory environment
  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders at all levels, and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships across lines of defense
  • Organizational courage and willingness to make tough, informed decisions and thoughtfully share independent perspectives
  • Proven leadership skills to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and results
  • Strong analytical, critical thinking and problem-solving skills, coupled with an ability to translate ambiguous ideas/issues into well-defined plans/solutions with a track-record for delivering results
  • Ability to work in a dynamic environment, lead through adversity, and adjust to changing priorities
  • Flexibility and business savvy to navigate a complex, highly-matrixed organization
  • Experience providing risk reporting and updates to senior-level management
  • Experience communicating with regulators, auditors and other oversight bodies
  • Experience navigating transformational program management activities
  • Prior business resiliency risk experience
  • Experience in Process Design and Assessments of Controls
  • Experience with Risk and Control Self-Assessment (RCSA) process
  • Understanding of Issue Management concepts, policies and processes
  • Understanding of Wells Fargo corporate/business policies, and programs

Job Expectations

  • Ability to travel up to 20% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

Keywords: Wells Fargo, Irving , Operational Risk Senior Officer- COO-CAO, Other , Irving, Texas

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