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Support Engineer (Cloud Engineering)

Company: Pega
Location: Irving
Posted on: June 8, 2021

Job Description:

Meet Our Team:

As part of the Global Customer Support organization, the Technical Support Engineer provides a frontline, leading edge environment to learn and apply your knowledge by helping our customers operate their Pegasystems solutions with the best experience possible. With our global operation you will be working with customers in many countries and industries. The experience you will gain will provide a great foundation for your career as you witness our customers transform their businesses.

Picture Yourself at Pega:

In this role you will be the first point of contact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by repeat business and increased adoption.

What You'll Do at Pega:

  • Support customer teams and Pega partners to deliver first-class response in time critical situations.
  • Provide engineering support and solutions to professional services, technical and business teams
  • Work with Engineering and Application teams to research responses to well qualified challenges
  • Provide triage leadership, guidance and status in accordance with Pega's service level agreement

Who You Are:

  • 3+ years of experience in a product support, development or troubleshooting capacity
  • Experience with managing and supporting products on cloud (i.e. AWS), leveraging microservices, Kubernetes and DevOps
  • Working programming knowledge and experience, Java or Python preferred
  • Working knowledge of communication protocols and techcnologies, specifically REST
  • Experience working with one or more of the J2EE application servers (Tomcat, WebSphere, WebLogic or JBOSS.)
  • Strong analytical and problem-solving skills with the ability to quickly differentiate between problems caused by hardware, operating systems software, application programs, or network failures
  • Must be eligible to support FedRAMP / earn a US Security clearance

What You've Accomplished:

  • Analyzed, troubleshot and resolved enterprise software issues
  • Supported internal and/or external stakeholders
  • Demonstrated effective oral and written communication skills, including poise in pressure situations

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 13622

Keywords: Pega, Irving , Support Engineer (Cloud Engineering), Other , Irving, Texas

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