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Apps Support Engineering Lead Specialist - API Support (VP)

Company: Citigroup Inc.
Location: Irving
Posted on: June 9, 2021

Job Description:

Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.

Apps Support Engineering Lead Specialist - API Support (VP)

The Support Engineering Lead Specialist is an experienced technologist who is highly adept in both incident management and/or engineering. The possess knowledge about API design standards, patterns and best-practices

Responsibilities:

  • Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
  • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
  • Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
  • Requires awareness of audit and compliance related issues.
  • Contributes to formulation of strategies for apps support and other functional areas.
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
  • Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
  • Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
  • Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
  • Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
  • Performs other duties and functions as assigned
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • Knowledge about API design standards, patterns and best-practices
  • Ability to formulate and implement a framework for managing capacity, throughput and latency.
  • Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
  • Knowledge in Portal management and/or API Gateway management
  • Ability to manage team distributed in different locations/time zones
  • Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
  • 8+ years experience in an Apps Support role would be an added advantage, but not essential
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder
  • API Design and best practices
  • Database - MS SQL Server , Oracle 10g, Mongo DB
  • Scripting Languages - PL/SQL,UNIX Shell Scripting
  • Middleware Systems - JMS, MQ, Kafka, Oracle WebLogic
  • Tools:
  • Monitoring Tools
  • AppDynamics, Splunk, Autosys
  • Incident and problem Management tools
  • ServiceNow
  • Operating System
  • Unix, Windows, Linux

Education:

  • Bachelor's/University degree, Master's degree preferred

Keywords: Citigroup Inc., Irving , Apps Support Engineering Lead Specialist - API Support (VP), Other , Irving, Texas

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