Global Consumer Technology, Head of Global Digital Strategy
Company: Citigroup Inc.
Posted on: June 9, 2021
Citi's technology team is growing at lightning speed, and we're
looking for talented technologists to help build the future of
global banking. Our teams are creating innovations used across the
globe - we're changing the way people bank and how the world does
business. Citi's technology team supports business operations in
100+ countries, across multiple lines of business spanning both
Institutional and retail businesses. The group works to optimize
the IT environment by standardizing production platforms, reducing
complexity, and introducing innovative solutions that provide new
business capabilities, reduce total cost of ownership, and create a
competitive advantage for Citi. Join an environment with a laser
focus on growth and progress, and take your career to the next
level through the power of Citi's unmatched globality and vast
Brief Description of the Organization
Citi, the leading global bank, has approximately 200 million
customer accounts and does business in more than 160 countries and
jurisdictions. Our mission is to serve as a trusted partner to our
clients by responsibly providing financial services that enable
growth and economic progress. We strive to earn and maintain our
clients' and the public's trust by constantly adhering to the
highest ethical standards and making a positive impact on the
communities we serve.
Citi's Global Consumer Bank (GCB) is building a purpose-driven
team to serve its globally diverse, digitally forward customers in
top cities around the world. We're looking for exceptional
candidates who think digitally and differently, resolve problems in
unconventional ways and strive to provide a remarkable experience
for our clients. We define success by our Citi Leadership
Standards: Develops our People, Drives Value for Clients, Works as
a Partner, Champions Progress, Lives our Values and Delivers
Overview of the Role
Reporting to the Global Consumer Technology (GCT) Head of
Strategy & Design, the Head of Global Digital Strategy will own,
define, and champion execution of GCT's Global Digital Strategy and
the transformational digital technology, products and services
needed for the Consumer Bank of the Future, collaborating across
our Regional Chief Digital Officers, Chief Marketing Officers, CIOs
and their respective digital & technology delivery teams, Digital
Product Owners, key Line of Business leaders, and the Global Design
team. As the custodian of the Global Digital Strategy, this leader
will define and establish the near and long-term strategies and
roadmaps required to simplify, scale and accelerate the delivery of
digital consumer platforms and the evolution of Citi's global
consumer banking operating models and technology landscape,
enabling a culture of collaboration, cross-pollination and
This position is a critical strategic role that will interface
with and influence change with our most senior leaders at Citi.
She/he/they will serve as a trusted partner who knows and
understand the GCB business priorities, our regulatory environment,
and our investor commitments - as well as the broader impact across
the firm - then translates them into innovative customer-centric
digital technology solutions. This requires a senior digital
technologist with deep knowledge of future-forward digital
frameworks, digitally-led sales and marketing, robust digital
engagement strategies, process and controls automation, employee
experience digitization, and optimized integration of cloud
technologies. This leader will also be a key figure in digital
thought leadership and planning aligned with our growth vectors in
wealth management, lending, market expansion, and other related
emerging business opportunities enabled by modern technology and
digitization. Leveraging market research and trends, both
technology and business-related, this leader will bring valuable
insights and data-driven recommendations to propel Citi's digital
In parallel they will ensure that we continuously strengthen our
Global Digital governance framework and delivery processes,
responsible for ensuring that regional Digital Technology leads
within GCB are making coordinated adjustments, training, and
monitoring to adapt the organization to an ever-changing digital
landscape with a keen focus on shifting client expectations and an
evolving regulatory environment.
This leader has exceptional abilities in analysis, critical
thinking, communication and influencing, and has a proven track
record of delivering transformational agendas, thinking out of the
box and thriving in ambiguous situations. The ideal candidate will
be comfortable with not only leading and influencing but also
diving into the technical weeds and rolling up her/his/their
Define, manage, adapt, and communicate a global digital strategy
and set of pillars and programs necessary for the Digital Consumer
Bank of the Future, addressing all aspects of the digital agenda
(Technology, Digital, Business)
Partner with global digital stakeholders (Technology, Digital,
Business) to identify needs, validate pain points, and determine
the high-level value proposition / business case for implementing
innovative, relevant, and cost-effective technology solutions.
Deploy techniques such as hypotheses development, current state
analysis, data and analytics, and business case development to
establish near and long-term technology priorities.
Drive market analysis and prioritize requirements; work with
architects, business stakeholders, research teams, product, domain,
and application owners, and key partners to define tangible digital
technology transformation opportunities and create strategic
execution plans to deliver on company goals
Implement an approach to digital platform strategy evolution to
proactively, reliably, and consistently know our customers,
anticipate their needs, and offer context, content, and
capabilities at their moment of need, following both an
anticipatory design and a participatory design model, reflective of
the entire spectrum of the customer lifecycle
Drive standardization and collaboration between regions,
experiences and solutions thus enabling GCB to leverage its global
scale to acquire, engage and service our customers, resulting in
increased digital adoption and client satisfaction. Lead best
practice forums across Digital, fostering a culture of
collaboration and maintaining global digital alignment.
Create and define global criteria for considering strategic
partnerships in expansion of digital products, channels, and
emerging business opportunities under a critical technology-focused
Provide oversight to global digital metrics, KPIs, and the
scorecard; and own and manage updates to the global digital
Ensure that Citi is in compliance with digital security and
privacy requirements and manage policies and procedures related to
the use of our digital technology for both employees and
Act as a custodian of business roadmaps globally, while mapping
all strategies in GCT back to it.
Implement common Digital Strategy Governance across North
America, Mexico and APAC and drive the effort to close regional
Conduct and incorporate research, insights and competitive
analysis as required. Identify, interpret, and apply industry
trends to establish competitive differentiation across digital
- Champion an inclusive and diverse global mindset in order to
attract a deep and diverse talent pool within the organization that
includes effective coaching and development.
The ideal candidate will come from a global consumer banking
organization and be a visionary thought leader on emerging digital
innovation to support the firm-wide digital vision and supporting
strategy and programs. Bachelor degree in computer science,
marketing, business or a related field. Master's degree or
equivalent experience preferred.
20+ years relevant work experience, including experience leading
large, cross-functional teams across engineering, program
management and risk & control.
A combination of investment, advisory, and strategic planning
experience is preferred, all with a focus on the evolving Digital
The successful candidate possesses a demonstrated ability to
build a strategic road map across multiple channels and customer
segments by taking into consideration industry/market dynamics,
customer needs and competitive pressures.
Strong analytical and quantitative skills; Data driven and
Experience in affecting large culture change.
Excellent written and oral communication skills.
Exceptional strategic analysis, problem solving, issue
resolution and decision-making skills.
Leadership skills: individual leadership, change leadership,
mentorship, motivation, coaching and development, and the ability
to galvanize the support of others where possible.
Highly detail-oriented, deadline-driven, and able to embrace
change without frustration.
Delivery of high-quality strategic large-scale projects.
Ability to manage senior staff as well as manage staff remotely
across multiple locations, time zones and cultures.
Demonstrated track record and ability to influence external
Self-directed, motivated and managed; ability to deal with
imperfect information, decision and drive to successful
Ability to handle constant pressure and juggle multiple
Flexibility with travel.
Demonstrated ability to work across organizational boundaries
Demonstrated experience evaluating and driving safe, sound
processes through review, evaluation, and management of effective
Strong risk management and ability to look beyond to the next
set of challenges.
Excellent organization skills; must be able to manage disparate
tasks, project plans and ad-hoc teams without solid lines of
Strong analytical, strategic thinking and communication skills -
must have ability to synthesize, develop and present clear and
Strong talent focus and ability to successfully recruit and
develop experts from leading organizations across the globe.
Ability to communicate a compelling vision and inspire others to
deliver on an ambitious, complex, global roadmap.
Ability to engage and influence stakeholders at all levels
within an organization, from the most technical engineer to the
most savvy business / executive leader.
Possess uncompromising ethics, unwavering integrity and
understanding of risk & regulatory process, as well as outstanding
communications and interpersonal skills.
- Familiarity with the major line of business activities within a
large global financial institution. Broad financial expertise with
knowledge of corporate affairs, financial and economic
fundamentals, and business policies, products, processes, systems
Take the lead on the design, implementation, and successful
delivery of large-scale risk & control capabilities.
Pragmatic problem solver, applying judgment and experience to
balance trade-offs between competing interests. You are flexible,
adapting your approach to meet the needs of the organization.
Keep abreast of industry trends. You effectively research and
benchmark our technology against other competitors in the industry.
You understand that many problems are not essentially new.
Capable of driving change across a large global organization
through thoughtful planning, building productive relationships and
Be creative and passionate, driven by a desire for innovation
and creation of an amazing client experience - smart risk taking -
outside the box thinking.
Able to understand organization's goals, capabilities and gaps
to gain alignment on a successful strategy.
Builds talent and develops teams including celebrating
excellence, initiative and courage; actively looks to recruit
highest level talent.
Enables economic value and positive social impact for clients,
companies, governments, and communities.
Works collaboratively and encourages others to achieve the best
results for our clients.
Thinks and acts both globally and regionally to identify
scalable solutions and promote alignment of strategies while
allowing for market differences.
Champions a culture of high standards, pushes for progress,
embraces change and challenges the status quo.
Stays up to date with industry trends and brings industry
knowledge to Citi while exemplifying a transformational
- Demonstrate an ability to identify and act upon unique insights
and apply them to solve unmet needs and an expertise
leveraging/synthesizing competitor, emerging technology, and other
marketplace trends to draw out implications to support the team's
overall mission and goals.
Keywords: Citigroup Inc., Irving , Global Consumer Technology, Head of Global Digital Strategy, Other , Irving, Texas
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