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Customer Success Group
The Analyst/Sr Analyst, Customer Success Strategy & Analytics
professional will play a crucial role in supporting the explosive
growth of Salesforce. This role is a hybrid of traditional jobs in
strategic planning, sales strategy, business operations, reporting,
and analysis - requiring a mix of market analysis, account
optimization, and business operational support.
This role is part of a high-performance team comprised largely
of former management consultants. Success in this role means
assisting the Customer Success Group (CSG) to drive the continued
success of Salesforce by supporting our customer success strategy.
This individual will be responsible to identifying process
inefficiencies, calculating cost savings of removing the
inefficiencies working with stakeholders to define solutions, and
communicating this proposal at the senior executive level.
The deliverables include detailed analytic models, custom
performance analysis, building scalable reporting, and packaging
findings into presentation-ready content for Salesforce executives.
The role requires interaction with various areas of the
organization and provides exposure to senior executives.
The successful candidate will have relentless curiosity and
possess a passion for creating innovative analysis to identify
opportunities. Moreover, this person will excel at extracting
insights from data and converting ideas to action.
- Deliver recommendations and insights that support senior
stakeholders (VPs and SVPs) manage their KPIs
- Proactively identify trends, risks, and opportunities in the
business to influence and set market/account strategy
- Understand the underlying data architecture supporting Customer
Success and how to use it to report on business performance
- Identify and optimize the true drivers of financial
performance, productivity, customer engagement, and other
- Assist in developing and delivering presentations for senior
executives to engage with their leaders or counterparts
- 3+ years of management consulting and/or business operations
- Self-starter and a high degree of motivation to go above and
beyond the task at hand
- Bachelor's degree in the quantitative field from an accredited
university. MBA a plus
- Valuable work experience focused on executive-level
presentations, managing stakeholders, driving a deliverable from
beginning to end.
- Familiarity with CRM and data management
- Strong communication skills, both written and verbal
- Team player able to lead and work effectively at all levels of
an organization with the ability to influence others to move toward
- Strong situational analysis, negotiation, and decision-making
- Detail and quality-oriented with the desire to quickly learn
new concepts, business models, and technologies
For Colorado-based roles: Minimum annual salary of $104,600 You
may also be entitled to receive 10% bonus, restricted stock units,
Salesforce, the Customer Success Platform and world's #1 CRM,
empowers companies to connect with their customers in a whole new
way. The company was founded on three disruptive ideas: a new
technology model in cloud computing, a pay-as-you-go business
model, and a new integrated corporate philanthropy model. These
founding principles have taken our company to great heights,
including being named one of Forbes's "World's Most Innovative
Company" five years in a row and one of Fortune's "100 Best
Companies to Work For" eight years in a row. We are the fastest
growing of the top 10 enterprise software companies, and this level
of growth equals incredible opportunities to grow a career at
Salesforce. Together, with our whole Ohana (Hawaiian for "family")
made up of our employees, customers, partners and communities, we
are working to improve the state of the world.
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positions please submit a request via this Accommodations Request
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