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Google Workspace Operations Lead - AVP

Company: Citigroup Inc.
Location: Irving
Posted on: June 9, 2021

Job Description:

Citi's technology team is growing at lightning speed, and we're looking for talented technologists to help build the future of global banking. Our teams are creating innovations used across the globe - we're changing the way people bank and how the world does business. Citi's technology team supports business operations in 100+ countries, across multiple lines of business spanning both Institutional and retail businesses. The group works to optimize the IT environment by standardizing production platforms, reducing complexity, and introducing innovative solutions that provide new business capabilities, reduce total cost of ownership, and create a competitive advantage for Citi. Join an environment with a laser focus on growth and progress, and take your career to the next level through the power of Citi's unmatched globality and vast expertise.

Job Overview:

The Google Workspace Operations Lead Analyst will be responsible for supporting the Google Workspace SaaS service currently being deployed for 100 TTS employees. This role will help establish the support model and manage it as BAU. In addition, this role will partner with Google Workspace Engineering as the service grows to accommodate other business use cases. This role is within the End User team within Citi Technology Infrastructure (CTI) that is responsible for architecting, engineering and operating global enterprise content management and document collaboration solutions in partnership with key vendors. This function interfaces with internal users, Citi's enterprise operations frameworks and the vendor to provide necessary day to day BAU support including issue, support ticket and incident management.

Job Requirements:

  • Responsible operational management and support of Google Google Workspace SaaS service.

  • Management of controls and operational risk items

  • Collaborate with Engineering and Product management teams within End User Services to maintain quality of service and grow to continuously meet business needs.

  • Effectively apply Citi methodologies and enforce operational standards.

  • Manage and maintain all disaster recovery plans and oversee appropriate testing.

  • Oversee infrastructure and application capacity planning.

  • Prepare and present operational reviews on a regular basis to senior management.

  • Manage user escalations and issues through to completion including engagement of L3 and L4.

  • With the Engineering function, own the vendor relationship.

  • Contribute to define and implement best practices and process for the department. Ensure transparency and consistency across teams in the region and globally.

  • Ensure role adheres to best practices and corporate processes.

  • Set measurable / challenging goals for self-ensuring continuous improvement and self-development.


  • Technology operations/ supportexperience.

  • Understanding of SaaS platforms in an enterprise environment.

  • Understanding of enterprise risk and control frameworks.

  • Experience with SAAS and Google Workspacetechnologies a preference but not required.

  • Familiar with ServiceNow Ticket System


  • Bachelor's degree or equivalent work experience

Keywords: Citigroup Inc., Irving , Google Workspace Operations Lead - AVP, Other , Irving, Texas

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