Google Workspace Operations Lead - AVP
Company: Citigroup Inc.
Posted on: June 9, 2021
Citi's technology team is growing at lightning speed, and we're
looking for talented technologists to help build the future of
global banking. Our teams are creating innovations used across the
globe - we're changing the way people bank and how the world does
business. Citi's technology team supports business operations in
100+ countries, across multiple lines of business spanning both
Institutional and retail businesses. The group works to optimize
the IT environment by standardizing production platforms, reducing
complexity, and introducing innovative solutions that provide new
business capabilities, reduce total cost of ownership, and create a
competitive advantage for Citi. Join an environment with a laser
focus on growth and progress, and take your career to the next
level through the power of Citi's unmatched globality and vast
The Google Workspace Operations Lead Analyst will be responsible
for supporting the Google Workspace SaaS service currently being
deployed for 100 TTS employees. This role will help establish the
support model and manage it as BAU. In addition, this role will
partner with Google Workspace Engineering as the service grows to
accommodate other business use cases. This role is within the End
User team within Citi Technology Infrastructure (CTI) that is
responsible for architecting, engineering and operating global
enterprise content management and document collaboration solutions
in partnership with key vendors. This function interfaces with
internal users, Citi's enterprise operations frameworks and the
vendor to provide necessary day to day BAU support including issue,
support ticket and incident management.
Responsible operational management and support of Google Google
Workspace SaaS service.
Management of controls and operational risk items
Collaborate with Engineering and Product management teams within
End User Services to maintain quality of service and grow to
continuously meet business needs.
Effectively apply Citi methodologies and enforce operational
Manage and maintain all disaster recovery plans and oversee
Oversee infrastructure and application capacity planning.
Prepare and present operational reviews on a regular basis to
Manage user escalations and issues through to completion
including engagement of L3 and L4.
With the Engineering function, own the vendor relationship.
Contribute to define and implement best practices and process
for the department. Ensure transparency and consistency across
teams in the region and globally.
Ensure role adheres to best practices and corporate
- Set measurable / challenging goals for self-ensuring continuous
improvement and self-development.
Technology operations/ supportexperience.
Understanding of SaaS platforms in an enterprise
Understanding of enterprise risk and control frameworks.
Experience with SAAS and Google Workspacetechnologies a
preference but not required.
- Familiar with ServiceNow Ticket System
- Bachelor's degree or equivalent work experience
Keywords: Citigroup Inc., Irving , Google Workspace Operations Lead - AVP, Other , Irving, Texas
Didn't find what you're looking for? Search again!