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Operational Risk Senior Associate - Issues Management Oversight Team

Company: Wells Fargo
Location: Irving
Posted on: June 9, 2021

Job Description:

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

As the company's second line of defense, Corporate Risk - or Independent Risk Management - provides independent oversight of risk-taking activities. Independent Risk Management establishes and maintains Wells Fargo's risk management program and provides oversight, including challenges to and independent assessment of, the frontline's execution of its risk management responsibilities. We manage risk according to the Risk Management Framework and ensure all employees understand their individual accountability for managing risk.

This is an exciting opportunity to join a team committed to providing Wells Fargo with transformational management and oversight of operational risk. As the Operational Risk Management (ORM) group continues to build out a world-class independent risk management capability, we're seeking superior talent to join our issue management oversight function focusing on information security and information management risk. The Governance & Issue Management Oversight team, within the Strategy, Planning, and Governance organization executes central issue management oversight activities and monitoring processes across operational risk-aligned issues; identifies themes and trends throughout the issue lifecycle; challenges key characteristics of issues identified by the front line; coordinates engagement and facilitates communications for issue reviews; executes issue management activities for ORM-owned issues; provides oversight of issue remediation and issue management for IRM and front line-owned issues and issue management processes; and execute issue management oversight in alignment with Issue Management Policy and Corporate Risk directives.

Responsibilities include, but are not limited to:

Providing oversight of the front line issue management program and fulfilling IRM responsibilities outlined in the enterprise Issue Management Policy:

  • Consulting with the business on issues and remediation plans developed to address control gaps
  • Evaluating appropriateness of risk type exposure and risk level defined by the front line and challenging as needed
  • Contributing to issue management reporting for senior management, stakeholders and risk/management committees
  • Facilitating challenge of the appropriateness of front line risk acceptance activity and escalating significant concerns
  • Verifying front line quality assurance processes related to issue and corrective action data are working appropriately
  • Collaborating with other Independent Risk Management functions and other key partners (e.g. Legal, Compliance, Technology, etc) as needed
  • Actively participating in and driving the oversight of front line and IRM plans for adhering to the Issue Management Policy
  • Contributing to IRM challenges related to oversight of front line issue management activities
  • Developing and maintaining IRM process and procedure documentation
  • Ensure ongoing alignment to overarching authoritative sources (e.g., Issue Management Policy, Technology Risk Management Policy, Information Security Risk Management Policy)

Required Qualifications

  • 5+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 5+ years of financial services industry experience, of which 3+ years must include direct experience in risk management demonstrated through work or military experience

Desired Qualifications

  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to turn preliminary or ambiguous information, ideas, or problems into well-defined plans and solutions

Other Desired Qualifications

  • Demonstrated issue management experience
  • Demonstrated operational risk management experience
  • Program/project management or process design and/or improvement
  • Experience with technology system analysis, data mapping, validation and implementations
  • Experience with remediation planning, including performing root cause analyses
  • Experience with evaluating the processes, risks and design and effectiveness of controls associated with the following risk types: Technology, Information Security, or Information Management Risk.

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


Visit for benefits information.

Keywords: Wells Fargo, Irving , Operational Risk Senior Associate - Issues Management Oversight Team, Other , Irving, Texas

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