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Quality Assurance Reporting Team Lead (VP C13)

Company: Citigroup Inc.
Location: Irving
Posted on: June 10, 2021

Job Description:

The Quality Assurance Reporting Team Lead supports the Head of ICG Risk Analysis Quality Assurance to coordinate the monthly execution of the ICG Risk Analysis Quality Assurance program, primarily in the definition of population and sample (as defined on the ICG Risk Analysis Operating Procedures), assignment of fieldwork to the Quality Assurance Senior Officers, and the preparation of the summary of results deck and subsequent meeting minutes. The Quality Assurance Reporting Team Lead is responsible to hire, train, lead and checking the work performed by the Quality Assurance Reporting Senior Analysts. This role reports to the Head of ICG Risk Analysis Quality Assurance.

Key Responsibilities include:

  • Support the Head of ICG Risk Analysis Quality Assurance to oversee the reporting team to provide accurate reports, identifying and escalating issues, by the accurate, precise, and consistent tracking of key performance indicators, across geography, location and portfolios
  • Design process and manage raw data collection from Citi's systems, to build the database in order to quantify and evaluate the quality of the processes within ICG Risk Analysis
  • Oversee the report and data management activities produced by Quality Assurance Reporting Senior Analysts, ensure that the procedures and strategy defined by the Head of ICG Risk Analysis Quality Assurance are followed
  • Ensure that all data maintenance, reporting, tracking, and effective escalation and communication are properly executed as per the design and strategy with required deadlines
  • Ensure that all reporting and escalation have documented procedures, and that those are properly lodged within the ICG Risk Analysis Operating Procedures
  • Collaborate with senior members of other functional areas to extrapolate insights from data and determine how strategic use of data can support them in achieving their targets, providing process improvements and supplying insights, metrics and forecasting to enable data-driven decision making
  • Support ICG Risk Analysis Voice of the Employee (VOE) initiatives
  • Travel (less than 10%)


  • Quality Assurance Reporting:
  • Deep understanding of the dynamics and details of the ICG Risk Analysis covered portfolios and process including a vastly developed knowledge of Citis risk system reporting
  • Seasoned ability to work with large data sets to identify emerging trends, uncover new patterns, and generate data-driven visualizations that are effective in translating numbers into actionable insights
  • High ability creating impactful and effective presentations for senior leaders (e.g., ensure the key messages to Senior Management are being presented clearly and concisely)

  • Leadership:
  • Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance
  • Coach, mentor and lead direct reports to develop team strengths and improve weaknesses
  • Strong awareness and adherence to the control environment including Quality Assurance and Quality Control
  • Proven culture carrier

  • Competencies:
  • Highly Effective interpersonal skills, with the ability to build relationships and exert influence with and without direct authority with Senior Levels of Management
  • Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively
  • Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority

  • Technical:

Advanced Microsoft Office skills (Access, Word, Excel: Programing, and PowerPoint) skills


  • BA/BSc or higher degree in Business (MBA), management information systems, statistics, finance, econometrics or any other related subject
  • Minimum of 1 year Managerial experience or equivalent leadership training
  • 5-7 years relevant experience in reporting working with complex data

Keywords: Citigroup Inc., Irving , Quality Assurance Reporting Team Lead (VP C13), Other , Irving, Texas

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