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Salesforce Application Development Manager

Company: PlainsCapital
Location: Irving
Posted on: June 10, 2021

Job Description:

Hilltop Holdings Inc. (NYSE:HTH) is a Texas-based diversified financial holding company specializing in banking, mortgage origination, and financial advisory through its wholly owned subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities.

Hilltop Holdings is seeking an experienced Salesforce Platform Manager to lead a team of Apex developers and Salesforce administrators in the innovation, design, development, and support of a new enterprise Salesforce FSC platform. The ideal candidate will have in-depth knowledge of Salesforce to enhance our client experience, drive adoption, and maximize our Salesforce investment. The candidate will support multiple lines of business and collaborate with stakeholders across the Hilltop Holdings enterprise to shape Salesforce requirements, ensure alignment with the business and technology strategy and develop/implement a completely new deployment of an enterprise CRM.

Essential Functions

  • Develop and communicate the platform vision, strategy and roadmap. Contribute toward an enterprise strategy, which includes Salesforce as well as other enterprise-related technologies.
  • Ability to navigate diverse organizational structures across Hilltop Holdings to influence platform direction, decisions and delivery to achieve desired business outcomes.
  • Become the businesses' trusted advisor by establishing deep relationships with business units. Identify business themes and trends and influence customer vision at the product level.
  • Act as a thought leader for project sponsors and stakeholders; collaborate to identify unarticulated needs and improve business benefits. Ability to represent and communicate executive viewpoints.
  • Works with the marketing team to assist in executing a marketing strategy.
  • Drive continuous improvement of the Salesforce platform in close coordination with the business.
  • Lead the development and alignment of an enterprise Salesforce environment strategy and change management process.
  • Lead, guide and support team members, and streamline work processes to improve efficiency and consistency.
  • Actively manage the lifecycle of the platform to ensure releases are being delivered on time, on budget and to an agreed quality standard.
  • Ensure solutions promote simplicity, efficiency, and conform to enterprise and architectural standards and guidelines.
  • Understand project interdependencies and anticipates, handles and mitigates risks.
  • Effectively communicates project messages at the appropriate level of detail across all levels of the organization. Communicates clearly to a variety of audiences from project teams to senior leadership.
  • Acts as a product evangelist to build awareness and understanding across departments and subsidiaries.
  • Other functions as needed.

Job Requirements

  • Bachelor's degree in Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience
  • 10+ years of information technology management experience
  • Solid understanding and experience with Salesforce architecture
  • Prior experience as a hands-on Apex developer
  • In-depth understanding of the capabilities and constraints of the Salesforce platform coupled with a good understanding of business processes related to Sales, Communities, Marketing and Support
  • Ability to work with individual business units to understand their processes and translate their needs into actionable requirements for configuration/development
  • Familiarity with data mapping/transformation, solution design, process diagram, acceptance criteria, user acceptance testing and other project artifacts
  • Familiarity leveraging Agile methodologies for development
  • Ability to function within a formal project management and SDLC framework
  • Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment
  • Strong verbal and written communication skills and the ability to interact with individuals at all levels of the organization
  • Ability to work independently and prioritize tasks
  • Financial services industry experience highly desirable
  • Preferred certifications:
  • Salesforce Administrator
  • Sales Platform App Builder
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Platform Developer

About the Company

Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit

Keywords: PlainsCapital, Irving , Salesforce Application Development Manager, Other , Irving, Texas

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