Baggage Service Agent
Company: G2 Secure Staff
Posted on: June 10, 2021
Meet and greet arriving passengers in the claim area; provide
assistance and information to individuals meeting arriving
passengers. Determine service needs of customers, providing
assistance with all baggage issues, including lost articles, lost,
damages and pilfered luggage.
A. EDUCATION AND EXPERIENCE
High School diploma or equivalent.
Computer experience necessary.
Previous customer service experience preferred.
Must be 18 years of age or older.
- Must have reliable telephone and transportation.
B. PERSONAL AND PHYSICAL REQUIREMENTS
Treat all information as confidential.
Possess the tact to deal with all levels of passengers, client
representatives and employees.
Must be able to sit, stand, lift, and/or bend throughout shift
and be able to lift and carry up to 50 lbs. throughout the
Must pass a pre-employment drug test.
Most complete a pre-employment criminal background check.
Must be able to read, write, understand and carry out
instructions in English.
Must meet necessary requirements to obtain a security sensitive
Must be able to verbally direct in English.
- Must be a citizen of the United States or possess the necessary
authorization from the Immigration and Naturalization Service
Make baggage arrival announcements when customers arrive in the
claim area providing information and instructions. Log each flight
as bags are delivered to the claim area. Updates records with later
arriving bag information.
Monitor the delivery of baggage and handle irregularities
associated with the internal baggage process.
Initiates BMAS files for lost, damage and pilfered baggage.
Updates BMAS files with information pertinent to the claim.
Provides appropriate airport information as required. Monitors
damage claims and make settlements.
Coordinate the return of lost and/or damaged luggage to
customers. Prepare bag delivery orders and arrange for delivery
using bag delivery services or other available means.
Process and secure unclaimed luggage, updates BMAS and create a
BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS
desk requests, contact passengers regarding unclaimed baggage.
Coordinate with Ramp services regarding bag deliveries, missing
bags. Update records with late arriving bag information.
Assist customers with Skycap requests.
Monitor baggage delivery and complete baggage delivery quality
Must be familiar with all FAA/Airline/Company regulations.
Keep supervisor informed of needs and problems in assigned
areas, maintain cleanliness of immediate work are and report
Project a positive image and respond to inquiries from clients,
staff and public in a courteous manner.
Attend meetings and in-services as required.
Utilize appropriate communications channels and maintain
records, reports and files as required.
Must be attired in proper uniform attire as directed by company
officials and identification badges must always be visible.
Adhere to company policies and procedures and participate in
achievement of company objectives.
Utilize company and client equipment, supplies and resources in
a conscientious, cost effective manner.
Perform other duties as requested.
- Comply with all safety requirements to include only using
equipment that you have been trained on, immediately reporting
unsafe conditions and workplace injuries, wearing proper PPE, and
attending required safety training.
Keywords: G2 Secure Staff, Irving , Baggage Service Agent, Other , Irving, Texas
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