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Network Operations Technician II

Company: Fiserv, Inc.
Location: Irving
Posted on: June 12, 2021

Job Description:

Network Operations Technician II

In this role you will be providing top-level technical support as a member of the Fiserv Network Operations team. Our primary responsibilities include proactive monitoring, incident response/troubleshooting, and break/fix engineering for a large-scale global network/security infrastructure

Job Responsibilities

  • Proactive monitoring, incident response/troubleshooting, and break/fix engineering for a large-scale global network/security infrastructure Proactively monitor and manage a large scale global multi-vendor network infrastructure troubleshooting
  • Provide expert level troubleshooting to quickly identify and resolve network/security related incidents across a wide array of technologies and platforms
  • Perform packet captures and provide data analysis to assist in incident resolution
  • Assist with client testing, new implementations, and DR testing

Change Management

  • Support a rigorous change control process including creating, reviewing, approving and implementing change records for network/security activities

Vendor Management

  • Engage, drive and escalate issues with multiple network/security vendors related to incident management
  • Support a rigorous problem management process including problem creation and review network/security activities

Other Duties as Assigned

  • Participate in special projects representing network operations on new implementations or troubleshooting deep dives
  • Identify opportunities for automation of manual tasks
  • This is a 12 hr backend dayshift schedule (7am-7pm CT), Thurs-Sat with e/o Wed.

Basic Qualifications for Consideration:

  • Associates Degree in MIS, Computer Science, Business, Communications or related fields
  • 1-5 years of experience in a network operations
  • Demonstrate proficiency in a Networking based technology LAN/WAN (CCNA Skillset)
  • Experience diagnosing and resolving complex network switching and routing issues
  • Experience configuring and independent troubleshooting of Cisco Switches and Routers
  • Knowledge of load balancing concepts is required, preferably with F5 or Citrix NetScaler
  • Thorough understanding of the OSI model
  • Proficient in troubleshooting with packet capture tools and network protocol analysis
  • Basic understanding of Linux fundamentals
  • Thorough understanding of the ITIL model including Incident Management, Change Management and Problem Management
  • Proficiency with using network monitoring and management tools in a large scale environment
  • Experience in defining and creating process documentation
  • Excellent communication skills and the ability to deal with clients, vendors, engineers, and managers at various levels
  • Ability to communicate technical concepts to non-technical employees
  • Ability to manage and prioritize multiple incidents with potentially competing priorities

Preferred Skills, Experience, and Education:

  • Hands-on experience working with Cisco Nexus, Spine-and-Leaf Architecture, and F5 or Citrix NetScaler load balancing
  • Knowledge and experience with network management and monitoring tools such as Splunk, Extrahop, and CA technologies (Spectrum)
  • Proficiency with scripting languages such as Python
  • Working knowledge of Palo Alto & CheckPoint Firewalls is a plus
  • Cisco ASA configuration and administration
  • Certificate management and SSL offloading

Learn more about Fiserv: Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet

Apply Now

Keywords: Fiserv, Inc., Irving , Network Operations Technician II, Other , Irving, Texas

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