Program Manager - IT Infrastructure Transformation

Company: Cognizant Technology Solutions
Location: Irving
Posted on: June 12, 2021

Job Description:

Job Description: CIS Infrastructure Transformation Project/Program Manager

The CIS North America organization provides IT Infrastructure consulting and transformation services to Large Enterprises across North America. It is part of the Cognizant's Cloud, Infrastructure and Security horizontal, which services all the industry verticals. This role will be within the CIS NA practice, which provides IT Infrastructure Transformation Services to our accounts and clients within North America.

Position overview:

The CIS Infrastructure Project/Program Manager is responsible for ensuring that customer deployment and optimization needs are satisfied through establishing criteria for success and overall project plan for hybrid cloud/private cloud transformation. The position includes management of project budget, resource requirements and delivery schedule. The Infrastructure Project/Program Manager manages internal efforts and those of third party/partners. Maintains and tracks scheduled events and project/program milestones. The Project/Program Manager is directly accountable for the successful implementation of customer IT Infrastructure project(s) are measured against the following success factors: Quality, Schedule, Budget and Customer's Satisfaction.

Position Responsibilities and Requirements:

• Leads the successful delivery of complex customer IT Infrastructure projects/programs from planning, design to implementation phases.
• Manages the project/program from start to completion including the resolution of project risks and issues.
• Manages small to medium or a portion of larger, more complex customer IT Infrastructure Programs.
• Single point of ownership for overall project or program management involving SMEs, Project/Program Managers and other enabling functions & partners involved in the projects.
• Provides leadership to, and management of the project/program team.
• Ensures project/program objectives and performance metrics are achieved.
• Ensures that project/program deliverables meet the required quality standards and are accepted by the customer.
• Responsible for the creation and updating of the project schedule and plan with financial, resource and material requirements.
• Responsible for regular customer and internal project/program status and project financial reporting.
• Responsible for organizing and leading project team and project governance team meetings.
• Accountable for the Project Budget.
• Participates in the preparation of proposals and agreements.
• Oversees project/program staff including project engineers, both on- and off-shore team, vendors, partners or subcontractors.
• Presents service business value to customers for new or existing business.
• Capturing key lessons learnt and best practices which can be used to improve Infrastructure project delivery performance
• Working closely with customer teams and Cognizant customer account teams across the key engagement accounts.
• Continuously focuses on project delivery excellence and high level of customer satisfaction.
• Build tight working relationship with CIS onshore and offshore project & delivery teams.
• Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
• The candidate will be part of Cognizant's Cloud, Infrastructure, & Security (CIS)'s Global Transition & Transformation Practice providing Project/Program Management expertise within the team.

Skills required

• Hands-on Project/Program Management experience in any of the following like deployment of IT Infrastructure technologies such as data center migrations, digital workplace services deployment or migrations like Microsoft Teams, Microsoft Office 365, Windows desktop upgrades, IT Infrastructure tools implementation or consolidation, Migration of IT infrastructure or applications to Private/Hybrid or Public cloud like Azure, AWS, GCP or OCI, network consolidation or migration, IT security tools and processes implementation, database migration, currency upgrade, etc.
• Conceptual knowledge of main IT Infrastructure components (server, storage, network, databases, cloud concepts, ITSM processes, tools used maintain and monitor IT Infrastructure and applications).
• Ability to design and deliver end-to-end Transformation plans to meet/align with customer requirements.
• Participate in presales and customer visits to represent Transition and Transformation function and ensure
• Ability to manage Multi-tower, Multi-Geo project teams where required.
• Completed formal Project Management training and certification.
• Good understanding of project scoping and risk assessment techniques.
• Good negotiation, communication and presentation skills.
• Ability to understand contracts and experience in handling contractual deliverables and milestones as well as contract change management concepts.
• Typically requires 10+ years project/program management experience with IT Infrastructure projects.
• Project plan and schedule creation.
• Ability to balance multiple tasks.
• Ability to work independently as well as collaboratively as part of a Project/Program team.

Consulting skills required

• Passionate, persuasive, articulate Infrastructure project management professional capable of quickly establishing interest and credibility in how to start and manage complex IT Infrastructure projects.
• Strong written, verbal and chalk board skills.
• Experience in working in Prince2 or PMI methodology managed projects.
• Experience in Agile/Scrum.
• Experience in enterprise applications, solutions, data center & cloud infrastructure.
• Strong customer-interaction skills.
• Ability to quickly establish credibility and excitement with key customer personnel, as well as work collaboratively and in a hands-on manner with technical professionals.

Degrees/Certifications Earned

• Bachelor's degree in Computer Science, Computer Engineering or Information Technology
• PMI, Prince 2 or similar Project or Program Management certification
• ITIL certification is a good to have

Other

• 15 or more years of IT experience
• Minimum of 5 years' experience as an IT Infrastructure Program Manager or 10 years' experience as an IT Infrastructure Project Manager
• Exposure and working level knowledge of working with and interfacing to global delivery teams
• Preferred location anywhere across Continental US.

About Cognizant

Cognizant (CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-known organizations in every industry and geography envision, build and run more innovative, client businesses. With corporate headquarters in the United States and offices across 37 countries worldwide, our global presence extends our delivery capability and amplifies our impact. and approximately 289,500 employees as of December 31, 2020, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: @Cognizant.

Keywords: Cognizant Technology Solutions, Irving , Program Manager - IT Infrastructure Transformation, Other , Irving, Texas