Epsilon is the leader in outcome-based marketing. We enable
marketing that’s built on proof, not promises. Through Epsilon
PeopleCloud, the marketing platform for personalizing consumer
journeys with performance transparency, Epsilon helps marketers
anticipate, activate and prove measurable business outcomes.
Powered by CORE ID®, the most accurate and stable identity
management platform representing 200+ million people, Epsilon’s
award-winning data and technology is rooted in privacy by design
and underpinned by powerful AI. With more than 50 years of
experience in personalization and performance working with the
world’s top brands, agencies and publishers, Epsilon is a trusted
partner leading CRM, digital media, loyalty and email programs.
Positioned at the core of Publicis Groupe, Epsilon is a global
company with over 8,000 employees in over 40 offices around the
world. For more information, visit epsilon.com. Follow us on
Twitter at @EpsilonMktg.
We are seeking a dynamic, strategic innovator and
entrepreneurial team member to join our team as a CRM Account
Director, Client Services. Our desired team member will have the
skill set to combine CRM campaign management execution, operations
and strategic optimization to support the delivery of omni-channel
digital marketing campaigns as the primary point of contact for our
client in the Pharmaceutical industry.
The Sr. Account Director is responsible for the full planning
cycle – from developing the plan, defining segmentation strategies,
tactic cadence planning, developing business rules, managing
campaign timelines, supporting campaign execution, and analyzing
campaign performance and optimization based on campaign results.
Using and understanding technology platforms and systems, you will
lead digital transformation at the client site by developing
seamless, integrated CRM campaigns putting the customer at the
center of digital innovation.
- Key client partner leading the day-to-day aspects of the full
- Lead the Epsilon Delivery team to execute all targeted
campaigns based on Playbooks and Cadence timelines.
- Understand and support segmentation strategies across
individual brands and manage segmentation changes as needed
- Identify and understand data flows between 1st and 3rd party
partners and translate data needs to execute digital campaigns
- Communicate client requests to the full remote team to
determine best approach
- Translate CRM customer journeys into functional business
requirement documents for tactic execution
- Lead remote Epsilon teams in support of client CRM projects
including strategy, campaign management, channel management, tactic
management, timeline development and SLA adherence
- Develop long-term account relationships across overall client
organization by becoming a valued member of the brand team
- Contribute to year-over-year revenue growth
- Develop innovation roadmaps to elevate tactics to support brand
- Perform planning in an Agile process developing use cases, road
maps and identifying technology support needs
- Partner with brand partners and agencies to support brand
cohesively across all channels
- Deep understanding of brand disease state, competitive market
and brand challenges
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented
associates in the world, and we believe in rewarding them
accordingly. If you work here, expect competitive pay,
comprehensive health coverage, and endless opportunities to advance
Epsilon is an Equal Opportunity Employer. Epsilon’s policy
is not to discriminate against any applicant or employee based on
actual or perceived race, age, sex or gender (including pregnancy),
marital status, national origin, ancestry, citizenship status,
mental or physical disability, religion, creed, color, sexual
orientation, gender identity or expression (including transgender
status), veteran status, genetic information, or any other
characteristic protected by applicable federal, state or local law.
Epsilon also prohibits harassment of applicants and employees based
on any of these protected categories.
Epsilon will provide accommodations to applicants needing
accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will
consider for employment qualified applicants with criminal
histories in a manner consistent with the City of Los Angeles’ Fair
Chance Initiative for Hiring Ordinance and San Francisco Police
Code Sections 4901-4919, commonly referred to as the San Francisco
Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.