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Director of HR - Digital Experience & Innovation

Company: Christus Health
Location: Irving
Posted on: October 9, 2021

Job Description:



The Director of HR - Digital Experience & Innovation will support the System Director, Digital Associate Experience by building & leading the innovation arm of human resources and our HR digital transformation journey. And a focus on creating a world-class consumer-centric experience; and deploying advanced technologies that promote personalization, productivity, and simplicity for our leaders, Associates, and candidates. This leader is responsible for inspiring a team focused on creating digital-first experiences, developing an enterprise-wide HR technology strategy, leading our digital media creative services, and implementing digital automation and adoption across all HR services. The Director, HR - Digital Experience & Innovation will lead a team of talented experience designers with a dedicated focus on superior digital driven designs that improve the employee experience and HR processes and to achieve quality business outcomes. 

  • Drive the strategy around the design of the platforms in harmony to produce an excellent Associate experience.
  • Design purposeful integration and simplicity in creating delightful HR experiences.
  • A passion for exploring and prototyping new technical experiences. This could be through partnerships with consulting partnerships initially to spearheading hackathons and innovation labs that produce new prototypes for addressing Associate needs.
  • Leverage Associate feedback channels such as quarterly engagement pulses, to measure and assess consistent digital Associate engagement and experience.
  • Develop and own digital dashboards across the CoE using data and insight to inform our design and decision making.
  • Partner with executive team to build and lead the HR innovation arm of Human Resources by design and implementing a design thinking programs and workshops, leverging human center design best practices.
  • Translate program design into an innovative, technologically forward thinking and operational efficient solution that balances things like quality of Associate experience and operational cost of delivering
  • Partner HR Leaders and HR Business Partners in each business area to ensure the approach to performance, career and Associate engagement etc is aligned with CHRISTUS business priorities.
  • Partner HR Leaders and HR Business Partners in each business area to develop our ‘Moments that Matter’ (MtM) roadmap (owner), ensure CHRISTUS has a robust and consistent process for performance, development, career management and Associate engagement that is standardised across all Ministries and Job Families.
    Develop and rollout the specific Associate touchpoints in the Moments that Matter map that support, for example, the effective and efficient integration of technology a on-boarding and pre-boarding program.
  • Skillfully form, and grow key form productive partnerships with critical internal stakeholders – to evangelize the work we do, ensure a common understanding of the experience and scale it effectively across the organization.
  • Skillfully form, and grow key form productive partnerships with critical internal stakeholders – to evangelize the work we do, ensure a common understanding of the experience and scale it effectively across the organization.
  • Transform strategic goals and priorities into business solutions and then implementing digital solutions coupled with modern and efficient business processes
  • Set a vision and use your influencing skills to lead HR strategy team towards a well-orchestrated and supported program plan that ensures effective launch and implementation.
  • Be accountable for the transformational work occurring within the various cross-functional agile teams delivering on work
  • Cultivate the internal and external relationships: from ensuring buy-in with a senior internal stakeholders, to negotiating a contract with an outside provider and everything in-between.


  • Bachelor's degree required 
  • 10+ years of project or program management experience leading or coordinating large-scale technology-based transformation and process improvement initiatives.
  • Experience in managing enterprise wide projects to ensure that high quality, functional solutions are delivered in a timely manner. With an emphasis on proper change management, end user training, end user communication, and deep business partnership.
  • Ability to partner with product and service owners to implement proper governance around digital tools to optimize the end user experience and properly control tool maintenance and management.
  • Ability to partner closely across functions and within the HR teams to help drive the evolution of our digital mindset, both strategically and tactically, in ways that bring together the people experience elements between space / design, events, wellbeing and HR services.
  • Ability to lead the digital roadmap for the function and consider how new tools & technologies can support, accelerate and scale the delivery of improved workplace & people experiences while dovetailing with existing platforms (ServiceNow, Infor, O365, Concur, Dynamic Signal)
  • Understanding of AI technologies and how they can strengthen workplace collaboration.
  • Ability to collaborate and establish high trust relationships among a range of key functional areas.
  • Convincing and collaborative leadership style, ability to communicate complex topics in a compelling, understandable way
  • Ability to manage challenging stakeholders, build strong partnerships, and deliver high levels of client service
  • Able to translate business needs into innovative and attainable technology solutions that help grow and scale the business.
  • Ability to articulate ideas to both technical and non-technical audiences.
  • An inspirational leader that people want to work for; attracts and retains high performers and helps develop others to reach their full potential
  • Ability to develop a long-range vision and multi-year systems roadmap, and innovative solutions.

Work Type: 

Full Time

Keywords: Christus Health, Irving , Director of HR - Digital Experience & Innovation, Other , Irving, Texas

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